The CX Goalkeeper had a smart discussion with Peter Pirner
Peter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany.
We discussed about:
- “CX Talks”, Peter’s podcast in German
- The development of CX in the DACH region
- Some tangible insights on where to start and how to progress with a CX centric transformation
- The possible next developments in CX
- Examples of best practices
Shared book suggestion:
- The Convenience Revolution, Shep Hyken
- Customer Experience 3, Writing Matters
Peter’s golden nugget:
There is no ONE solution. If you meet a guy and he says, “this is the one solution”. This is not true. Throw him out. If he asks, “what is the problem?”, his suggestion may be part of a broader solution.
How to contact Peter:
Thank you, Peter!
#customerexperience #leadership #cxgoalkeeper #cxtalks