💥 !!! all relevant links !!! 💥
You can find the book Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program, Jeff Sheehan here:
if you want to subscribe the ECXO as an individual FOR FREE:
The CX Goalkeeper podcast:
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Beta testing is a key success factor for creating amazing experiences. Jeff asked 140 CX professionals to review his manuscript and roughly 30% helped him!
Think about the power of having such a great community!
Available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.
The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with JEFF SHEEHAN
Jeff is a customer experience (CX) practitioner, CX author, and an active member of the global CX community as he is an Ambassador of the ECXO
In this episode you will learn:
– Some highlights on the ECXO
– The book “Customer Experience Management Field Manual” is structured in short chapters leveraging the experience of the same way on how field manuals from the military were created
– Writing a book is also an experience. Jeff leveraged beta readers from the outstanding CX community to improve his manuscript.
– The book is for everybody working in the CX field. It should stay on your desk as a reference for your daily jobs
… and much more
His book suggestion:
The Best Service is No Service, 2008; B. Price, D. Jaffe
Jeff’s golden nugget:
Everyone has a book inside, which need to be written. Write your book, leave your legacy.
Thank you, Jeff!
Thank you European Customer Experience Organization (ECXO)
#customerexperience #leadership #cxgoalkeeper #exco
#cxtransformation #employeeexperience #CXO #CX #experiencedesign #podcast