why not using as KPI in the organization the DIVORCE RATE? Improvement of the “business” environment impacts people life too.
Available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.
The CX Goalkeeper had a smart discussion with Rosaria Cirillo Louwman CCXP CiHS
Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor
We discussed about the book: Yellow Factor, Happiness in Business
You will learn about:
– The evolution of business through different levels: shareholders, customers, employees, purpose, and happiness
– Spiritual, physical, intellectual, relational, and emotional wellbeing translated into the business world for customers, employees, and society
– HAPPINESS as Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, Smile
– GROWTH as Grounding, Reaching up, Operationalizing, Wow Blossoming, Taking Time, Harvesting
… and much more
Her book suggestion:
– The Four Agreements; Don Miguel Ruiz, Peter Coyote, et al.
– The Fifth Agreement: A practical guide to self-mastery; Don Miguel Ruiz, Don Jose Ruiz, et al.
Rosaria’s golden nugget:
Act from the hearth and do it smiling and laughing
Thank you, Rosaria!
#customerexperience #leadership #internationalweekofhappinessatwork #cxgoalkeeper #happinessdrivengrowth #hcx #humanexperience #podcast
THE CX GOALKEEPER 