Link to the first half: https://cxgoalkeeper.com/firesidechatwithoutthefires1/
CX Goalkeeper & Fireside Chat Without The Fires E44 2nd Half- Words of Wisdom from the CX Community – Customer Experience Goals with the CX Goalkeeper
The CX Goalkeeper had a double smart discussion with Neal Topf and Paul Catherall.
Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.
Neal Topf is the president of Callzilla and the co-host of “Fireside chat without the Fires” together with Paul Catherall.
Paul Catherall is helping companies to start their own podcast, he is passionate about customer experience and the Director of Customer Care at Ultra Mobile. He is an Outsourcing Expert and ICMI Contributor.
The discussion with Neal and Paul was split in 2 episodes. In this second episode you will learn:
- Paul & Neal biggest personal learnings from the Podcast “Fireside Chat Without The Fires”
- Their preferred “CX myth busted” from the podcast
- The most mentioned CX heroes from the podcast
… and much more
Fireside Chats Without The Fires
Paul’s Golden Nugget:
“People forget what you said but they don’t forget how you made them feel.”
“People forget what you said but they don’t forget how you made them feel.” @nealtopf & Paul Catherall @ChatsFires on the CX Goalkeeper PodcastTweet
Neal’s Golden Nugget:
“Automate or don’t exist anymore. Eliminate irritants, create value and waste less value”
“Automate or don’t exist anymore. Eliminate irritants, create value and waste less value” @nealtopf & Paul Catherall @ChatsFires on the CX Goalkeeper PodcastTweet
Thank you, Neal and Paul!
#customerexperience #leadership #customerservice #bpo #podcast #cxgoalkeeper