Customer Insights – how to find them – E45 with Federico Cesconi

CX Goalkeeper & the ECXO with Federico Cesconi – E45 is about Customer Insights & relevant experiences Customer Experience Goals with the CX Goalkeeper

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Federico Cesconi

Federico Cesconi is the CEO and co-founder of Sandsiv+ and he is an ambassador of the ECXO.

Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.

In this episode you will learn:

– Some highlights on the ECXO

– How Sandsiv+ was created to support the Customer Experience Management (CXM) process based on 5 pillars: Capture, Analyze, Integrate, Improve and Measure to create value out of this process

– How Sandsiv+ will shape the future of CXM based on i) native Cloud, ii) integration in an ecosystem and iii) Artificial Intelligence

… and much more

His book suggestion:

– Competing in the Age of AI : Strategy and Leadership When Algorithms and Networks Run the World, by Marco Iansiti and Karim R. Lakhani

Federico’s golden nugget:

Follow your passion! @FedericoCesconi on the CX Goalkeeper Podcast @sandsiv

Federico’s paper: “Measuring Digital Transformation: An Empirical Approach to Measure Phygital Journeys integrating the technology acceptance model and customer experience”

https://www.researchgate.net/lab/Federico-Cesconi-Lab/

How to contact Federico:

· https://www.linkedin.com/in/federicocesconi/

· https://sandsiv.com/

Thank you, Federico!

Thank you European Customer Experience Organization (ECXO)

#customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerintelligence #artificialintelligence #VoiceOfTheCustomer

Transcript:

to be updated

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