About me

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.

Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.

His cross-industry engagement for the development of the customer experience discipline (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-sellers “Customer Experience 3” and “Customer Experience 4”) and his in-depth know-how allowed him to be recognized and awarded several time in Customer Experience Community.

Gregorio holds two masters from the University of Zurich. He is a CCXP and the world’s first certified ACXSPlus.

He started his career at Accenture and is now the Head of Business Transformation at the Cantonal Hospital of Winterthur in Switzerland.

Gregorio’s battery charger is his family

2022 Recognitions:

CXM STARS #10 TOP CX INFLUENCER from CXM

2021 Recognitions:

TOP INFLUENCER 2021 by ENGATI

Customer Experience World Games 2021: Overall Star Player Recognition, 30 July 2021

Thinkers360: Top 50 Global Thought Leaders on Customer Experience, October 2021

Survey2Connect: Featured in the list of the 100 CX Thought Leaders Around The World That Are Changing The CX Game

Thinkers360: The CX Goalkeeper Podcast was featured in the 70 Podcasts from Thinkers360 Thought Leaders You Should Listen To in 2022

Some quotes:

“When I wake up in the morning, I want to create value, to have an impact and to serve others to achieve our goals together”

“Yes, it is possible to create value for employees, customers and shareholders. At the end, they are all human beings!”

German Version:

Gregorio Uglioni ist im Bereich Business Transformation, Innovation und Customer Experience (CX) spezialisiert.

Dank seiner starken Führungsqualitäten war er in der Lage, mehrere Transformationsprogramme zu leiten und dabei messbare Ergebnisse zu erzielen sowie einen positiven Kundeneinfluss zu schaffen. Ausserdem hat er immer darauf geachtet, in den Teams und im Unternehmen eine positive kunden-zentrierte Innovationskultur zu fördern.

Sein branchenübergreifendes Engagement (wie z.B. beim CX World Games, als Juror bei weltweit CX Awards oder als Keynote Speaker bei internationalen Events) für die Weiterentwicklung der CX “Wissenschaft” zeugen von seiner Leidenschaft dafür. Zudem ist Gregorio mit seinem englischsprachigen Podcast «The CX Goalkeeper» in der internationalen CX Szene aktiv. Er hat jeweils ein Kapitel in den «best-selling» Bücher: Customer Experience 3 und Customer Experience 4 geschrieben.  

Gregorio ist ein CCXP (Certified Customer Experience Professional) und der erste weltweit zertifizierte ACXSPlus. Gregorio hat seine Karriere bei Accenture angefangen, er war mehr als 10 Jahren im Financial Service tätig. Aktuell arbeitet er als «Leiter Business Transformation» beim Kantonsspital Winterthur.

Gregorio Uglioni https://www.linkedin.com/in/gregorio-uglioni/