From December 1st until December 24th, I published on a daily basis a suggestion for a book or a podcast on CX.
this list is NOT sponsored. All the suggestions were personally selected
My first suggestion is Rosaria Cirillo Louwman CCXP CiHS book
YELLOW GOLDFISH – HAPPINESS IN BUSINESS
simply: we all need more happiness in business but also in our private live
Do you want to become WISER?
Witty, Immersive, Shareable, Extraordinary and Responsive?
Than you should have a look at Dan Gingiss – The Experience Maker book!
The Experience Maker
How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
I share one “older” book which is full on insights.
I am a bit biased, because I am a big fan of Naeem Arif, CCXP, MBA, Agile and his work.
Take time and have a look at CUSTOMER FIRST.
Already the title says everything
I share a very well known podcast in the CX field.
In this specific episode, Jeannie and Adam speak about “frictionless and memorable experiences” – E469
I am sharing an Italian book (language Italian)
Grammatica del nuovo mondo. Opportunità ed esempi di vita ai tempi d’oggi.
I had the great please to have Filippo Poletti on my podcast and we had an outstanding discussion.
He is also the author of “tempo di IoP” – translated “IoP time”.
IoP means Intranet of People
for all my Italian friends, these are 2 outstanding books!
I am sharing the book I finished to read the second time some days ago.
It’s a classic. I propose this book again and again because it put people in the right mindset for any business or for any transformation.
I am sharing a field manual book. It should stay on your desk because you will use it over and over & it is full of insights.
Customer Experience Management Field Manual By JEFF SHEEHAN
The Guide For Building Your Top Performing CX Program
I am sharing a “new” podcast that is growing fast. Stacy is doing an outstanding job (as usual) – she is DOING CX RIGHT
Stacy Sherman ~MBA, CX Certified‘s Podcast DoingCXRight
If you didn’t subscribe it, I suggest you to have a look at it.
where to start? Listen to Episode with Steven Van Belleghem
“Doing Customer & Employee Experience Right In The Digital Age Featuring Steven Van Belleghem”
OUTSTANDING!!! I love the concept of the FRICTION HUNTERS!
I had the great pleasure to interview Stacy Sherman ~MBA, CX Certified on my CX Goalkeeper Podcast and she is DOING CX RIGHT.
I am sharing a book on CX strategy which is really very well written.
I had the great pleasure to interview Maurice FitzGerald on my CX Goalkeeper Podcast and he is a brilliant mind!
Customer Experience Strategy
I am sharing a book written by a great CX thought leader with a lot of energy!
The Secret Diary of a Mystery Shopper
I had the great pleasure to interview Claire Boscq-Scott on my CX Goalkeeper Podcast
it’s not about Customer Experience but it’s about “how people really are”, they share their career steps, the real stories, …
I had the great pleasure to interview Adam Posner on “The CX Goalkeeper Podcast” and he perfectly represents the 3 Ps:
Patience, politeness, and persistence
In particular, I suggest to listen to THE POZCAST with George Hammer
Measurement is one of the most important competencies companies require to improve themselves.
Today, it’s not a book nor a podcast… It’s a paper.
Measuring the Digital Transformation
I had the great pleasure to interview Federico Cesconi on my CX Goalkeeper Podcast and he not only a CX thought leader but also a friend.
From December 1st until December 24th, I will publish on a daily basis a suggestion for a book or a podcast on CX.
Creativity is key! do you agree?
I had the great pleasure to interview Chip Bell on my CX Goalkeeper Podcast and it was a brillant discussion. I planned 20 minutes and we spoke more than 40 minutes.
His book really is mind blowing
“Inside Your Customer’s Imagination”
Fireside Chats Without The Fires with Neal and Paul!
I suggest to listen to the episode with Prof. Dr. Phil Klaus I really enjoy the way he is explaining concepts in an extremely understandable way.
He share some insights on the “complex” world of BILLIONAIRES – known as UHNWI – Ultra High Net Worth Individuals
They shortly speak about the CX World Games and the outstanding job done by Christopher Brooks
I had the great pleasure to be on Gavin‘s Podcast and we discussed about the CX and SOCCER, linking my 2 passions.
Finding Gold Dust; Gavin Scott
What is the best sentence that customers state?
„I will reccomend you???“ No!
… it is: „I‘LL BE BACK“!!!
Today I want to share with you another great book.
I‘LL BE BACK from Shep Hyken
I had the great pleasure to interview Shep Hyken on the CX Goalkeeper Podcast. It was an outstanding discussion.
I love his works, his books and how he is sharing his knowledge!
I had the great honour to be in contact with Stephanie (Leese) Emrich – ServiceSpeaks Solutions and to chat with her occasionally.
Service still speaks.
Customer Experience 3
As often already explained, the book is written by 28 co-authors. Even if it all chapters are different, there is a clear flow in it….
Reaching 100 episodes is a great ACHIEVEMENT.
I am listening to her podcast since season 2 (I think it’s more than 4 years)
She represents the passion for Customer Experience and marketing.
Every listener feels that she loves what she is doing!
I share an episode to listen to:
I really enjoyed the discussion with Shareef Mahdavi
“Why Patient Experience and Customer Experience Deserve to be Equal”
Networking is important, building a Personal Brand is key.
…Not only for Entrepreneurs
If you apply for a job, you need to find a way to stand out.
Your brand can make the DIFFERENCE!
I had the great pleasure to interview Ramon Ray on the CX Goalkeeper Podcast.
It’s worth to read Ramon’s book THE CELEBRITY CEO!
I was impressed how engaging the discussion was and the quality of his “way of thinking”
This podcast is MY discovery of the year. I heard about it when they published the episode 200 and since then I am listening to each episode.
It’s really the “next level” of customer experience. 💥