Built to Win with Annette Franz – E87

Episode released on: 16. August 2022 The CX Goalkeeper had the great opportunity to interview Annette Franz LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the “Customer” in Customer Experience Highlights: 00:00 Game Start 01:25: Annette Franz’s Introduction 02:42 Annette Franz’s Values 03:51 Where did the idea of the new book come from? 05:25Continue reading “Built to Win with Annette Franz – E87”

Team, Tool, Process & Feedback – The 4 Pillars with Adrian Brady-Cesana – E86

Episode released on: 08. August 2022 The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana LinkedIn Headline: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast Highlights: 00:00 Game Start 00:38 Adrian’s introduction 2:36 CX Chronicles 05:53 Adrian’s Values 11:04 The Team 18:43 The tools 25:12 The ProcessesContinue reading “Team, Tool, Process & Feedback – The 4 Pillars with Adrian Brady-Cesana – E86”

The Phygital Consumer with Bruno Guimarães – E85

Episode released on: 01. August 2022 The CX Goalkeeper had the great opportunity to interview Bruno Guimarães LinkedIn Headline: CX Solution Strategist Brazil | Founder – Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento Father Highlights: 00:00Continue reading “The Phygital Consumer with Bruno Guimarães – E85”

Value for Customers with Maxie Schmidt – E84

Episode released on: 25. July 2022 The CX Goalkeeper had the great opportunity to interview Maxie Schmidt LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals Highlights: 00:00 Game Start 00:39 Maxie’s Introduction 03:20 Maxie’s Values 04:30 The broader CX landscape (Value, 07:28 Value for Customers 12:45Continue reading “Value for Customers with Maxie Schmidt – E84”

Holistic Experiences with Miles C. Thomas – E83

Episode released on: 18. July 2022 The CX Goalkeeper had the great opportunity to interview Miles C. Thomas LinkedIn Headline: Chief Experience Officer – Creating Customer Centric Companies -Global customer service & experience leader – Contributing author CX3 – Chair of CX Judges – Top CX Influencer 2021/22 Highlights: 00:00 Game Start 01:18 Miles’ Introduction 02:28Continue reading “Holistic Experiences with Miles C. Thomas – E83”

Who is the CX Goalkeeper? with Dennis Wakabayashi – E82

Episode released on: 11. July 2022 The CX Goalkeeper had the great opportunity to interview Dennis Wakabayashi LinkedIn Headline: Global Voice of #CX | Connector of people and resources to transform business | Digital Marketing Instructor | Author | Industry MC and Keynote Speaker Highlights: 00:00 Game Start 00:24 Dennis’ introduction 01:00 Dennis’ values Dennis startsContinue reading “Who is the CX Goalkeeper? with Dennis Wakabayashi – E82”

Human Level Artificial Intelligence with Pascal Kaufmann – E28 REPLAY

Episode released on: 28th June 2021 The CX Goalkeeper had the great opportunity to interview Pascal Kaufmann LinkedIn Headline: Founder & CEO (we are hiring !) My learnings: – It is possible to create human level AI – Deep learning and Machine Learning will not replicate the human brain. Indeed, to create flying machine, it wasContinue reading “Human Level Artificial Intelligence with Pascal Kaufmann – E28 REPLAY”

Emotional Intelligence – Sandra Thompson – E81

Episode released on: 04. July 2022 The CX Goalkeeper had the great opportunity to interview Sandra Thompson LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XL Highlights: 00:00 GameContinue reading “Emotional Intelligence – Sandra Thompson – E81”

What changed and what did not change in CX with Rick Denton – E80

Episode released on: June 26th, 2022 The CX Goalkeeper had the great opportunity to interview Rick Denton LinkedIn Headline: Customer Experience Transformation | 🎤Podcast Host – CX Passport🎧 | Keynote Speaker | I believe the best meals are served outside & require a passport Highlights: 00:00 Game Start 00:30 Rick’s introduction 03:00 Rick’s Values 05:40 WhatContinue reading “What changed and what did not change in CX with Rick Denton – E80”

How To Turn Your Employees Into Lead Magnets & Customer Advocates with Jill Raff – E79

Episode released on: 20. June 2022 The CX Goalkeeper had the great opportunity to interview Jill Raff LinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLC Highlights: 00:00 Game Start 01:00 Jill’s introduction 05:00 Jill’s values 06:19 EX2CX definition 8:03 the importance ofContinue reading “How To Turn Your Employees Into Lead Magnets & Customer Advocates with Jill Raff – E79”