Author Archives: CX Goalkeeper

Episode released on: 09. January 2023 The CX Goalkeeper had the great opportunity to interview Francesco Brenna LinkedIn Headline: Senior Partner & VP at IBM Consulting. AI & Analytics Leader EMEA. Global Leader Azure Data & AI Highlights: and much more… Francesco’s Contact Details: His book suggestion: Francesco‘s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast whatContinue reading “Digital Transformation with Francesco Brenna – E108”

Episode released on: 02. January 2023 The CX Goalkeeper had the great opportunity to interview Dr. Janelle Barlow LinkedIn Headline: Founder, A Complaint Is a Gift Highlights: and much more Guest’s Contact Details: His book suggestion: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast What we discussed? Gregorio UglioniLadies and gentleman, welcome to the CX goalkeeperContinue reading “A Complaint Is A Gift with Janelle Barlow – E107”

Episode released on: 26. December 2022 The CX Goalkeeper had the great opportunity to interview Ivo Yorgov LinkedIn Headline: Managing Director at GemSeek Highlights: and much more Ivo’s Contact Details: His book suggestion: Ivo’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast What we discussed: Gregorio UglioniLadies and gentleman, welcome to the CX goalkeeper podcast your host,Continue reading “The New Customer Experience Management with Ivo Yorgov – E106”

Episode released on: 19. December 2022 The CX Goalkeeper had the great opportunity to interview Debbie Levitt LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean. Highlights: and much more Debbie Levitt’s Contact Details:Continue reading “Customers know that you suck with Debbie Levitt – E105”

Episode released on: 12. December 2022 The CX Goalkeeper had the great opportunity to interview Alec Dalton LinkedIn Headline: At Your Service … Service Operations Consultant | Best-Selling Author | “Top 20 Hospitality Executives to Watch in 2022” Highlights: and much more Guest’s Contact Details: His book suggestion: Alec’s Books: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeperContinue reading “Hospitality with Alec Dalton – E104”

Episode released on: 05. December 2022 The CX Goalkeeper had the great opportunity to interview Deirdre Martin LinkedIn Headline: Website & Marketing Strategies that actually work | Clarify your brand’s message | StoryBrand Certified Guide | Customer Experience Coach/Trainer | EQ Certified | Sales & Performance Coach| Best-Selling Author Highlights: and much more Deirdre’s Contact Details:Continue reading “Brand Experience with Deirdre Martin – E103”

Episode released on: 28. November 2022 The CX Goalkeeper had the great opportunity to interview Anand Janefalkar LinkedIn Headline: Founder & CEO at UJET  Highlights: and much more Anand’s Contact Details: His book suggestion: Anand’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Gregorio UglioniLadies and gentleman, welcome to the CX goalkeeper podcast your host, GregContinue reading “Human interactions have evolved… so should your contact center! with Anand Janefalkar Founder & CEO UJET – E102”

Episode released on: 21. November 2022 The CX Goalkeeper had the great opportunity to interview Joe Pine LinkedIn Headline: Speaker, management advisor, and author of such books as The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization. Highlights: and much more Guest’s Contact Details: His book suggestion: Joe’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription:Continue reading “The Experience Economy with Joe Pine – E101”

Episode released on: 14. November 2022 The CX Goalkeeper had the great opportunity to interview Colin Shaw LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of ‘The Intuitive Customer’ in Top 5% | Best-selling Author x 7 | Conference Speaker Highlights: andContinue reading “Customer Science with Colin Shaw – E100”

Episode released on: 27. December 2020 The CX Goalkeeper had the great opportunity to interview Jonathan Daniels LinkedIn Headline: Leading Customer Centric Transformations. Highlights: and much more Jonathan’s Contact Details: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: Gregorio Uglioni 0:04Ladies and gentlemen, thank you very much today I’m speaking with Jonathan. Very happy andContinue reading “The CXWG2020 experience & “The Customer Experience Playbook” with Jonathan Daniels – E1″