Co-author of following books


Release Date: 1. Februar 2022

Available on Amazon as Kindle or Paperback

Link to your Amazon shop:

Together with 17 international experts, thought leaders and (in the meantime) friends, we wrote CUSTOMER EXPERIENCE 4

List of the Authors:

Deirdre Martin 
Andrew Priestley
Naeem Arif, CCXP, MBA, Agile
💥Stine Ringvig Marsal💥 
Gabriela Ciupitu, CCXP
Thirza Schaap 
Carolene Méli
Kristin Haynes
Fernando Dantas S. Jr (CCXP, CPXP) 
James Dodkins 
Peter Verheijde
Ali Malik, CCXP 
Bob Azman, MBA 
Marc Karschies (CCXP/CXPA RTP) 
Neal Topf 
Faran Niaz 
Ruth Crowley


⚽️📘 The book “Customer Experience 3” has been launched on Amazon.

Link to the book on Amazon:

Link to Amazon dot de

Link to Amazon dot com

In this book, you will get to read 28 amazing chapters, including case studies and expert guidance from around the world.

In my chapter, I am sharing a strategy how to pivot customer service into a customer focussed value generating engine.

⚡️⚡️ Don’t wait!!! go and buy your copy!!!

It’s an outstanding book, a great collaboration with 27 excellent co-authors.

Richard JordanSirte PihlajaLaura Tengerdi, CCXPStephanie Linville, CCXPFrancesca TempestiniSharon Boyd CCXPMohamad El-Hinnawi, CCXPMarc Karschies (CCXP/CXPA RTP)Sandra ThompsonBob Azman, MBA, CCXPDavid Wales MSc FRSAAnita EllisMiles C. ThomasGabriela GeesonJames BrooksDaniel DoughertyOlga Potaptseva, CCXPJoanna CarrEdward MeiTom FairbairnNick Lygo-Baker – CCXP, CMRSOlivier MourrierasGustavo Imhof, CCXPJessica Noble, MBA, CCXPMandisa Makubalo – Strategic ConsultantSerena Riley, CCXP and Anna Noakes Schulze, CXS

for me an incredible journey with 2 outstanding leaders Andrew Priestley and Naeem Arif, CCXP, MBA, Agile