In the following page, I am sharing my personal suggestions for books, articles, videos, trainings and a lot more – all for the sake of SAVING YOUR TIME!
this list is NOT sponsored. All the suggestions are personally selected
My books suggestions – TOP 11 BOOKS
- I‘LL BE BACK, Shep Hyken
- Customer Understanding, Annette Franz
- Good To Great, Jim Collins
- Customer What?, Ian Golding
- Delivering Happiness, Tony Hsieh
- The Effortless Experience, Matthew Dixon, Nick Toman, Rick Delisi
- Outside In, Harley Manning & Kerry Bodine
- The Ultimate Question 2.0, Fred Reichheld
- The Experience Economy, B. J. Pine & J. H. Gilmore
- The Best Service Is No Service, Bill Price And David Jaffe
- Uplifting Service, Ron Kaufman
complete lists:
THE CX GOALKEEPER 