Brand Experience with Deirdre Martin – E103

Episode released on: 05. December 2022 The CX Goalkeeper had the great opportunity to interview Deirdre Martin LinkedIn Headline: Website & Marketing Strategies that actually work | Clarify your brand’s message | StoryBrand Certified Guide | Customer Experience Coach/Trainer | EQ Certified | Sales & Performance Coach| Best-Selling Author Highlights: and much more Deirdre’s Contact Details:Continue reading “Brand Experience with Deirdre Martin – E103”

Human interactions have evolved… so should your contact center! with Anand Janefalkar Founder & CEO UJET – E102

Episode released on: 28. November 2022 The CX Goalkeeper had the great opportunity to interview Anand Janefalkar LinkedIn Headline: Founder & CEO at UJET  Highlights: and much more Anand’s Contact Details: His book suggestion: Anand’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Gregorio UglioniLadies and gentleman, welcome to the CX goalkeeper podcast your host, GregContinue reading “Human interactions have evolved… so should your contact center! with Anand Janefalkar Founder & CEO UJET – E102”

The Experience Economy with Joe Pine – E101

Episode released on: 21. November 2022 The CX Goalkeeper had the great opportunity to interview Joe Pine LinkedIn Headline: Speaker, management advisor, and author of such books as The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization. Highlights: and much more Guest’s Contact Details: His book suggestion: Joe’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription:Continue reading “The Experience Economy with Joe Pine – E101”

Customer Science with Colin Shaw – E100

Episode released on: 14. November 2022 The CX Goalkeeper had the great opportunity to interview Colin Shaw LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of ‘The Intuitive Customer’ in Top 5% | Best-selling Author x 7 | Conference Speaker Highlights: andContinue reading “Customer Science with Colin Shaw – E100”

The CXWG2020 experience & “The Customer Experience Playbook” with Jonathan Daniels – E1

Episode released on: 27. December 2020 The CX Goalkeeper had the great opportunity to interview Jonathan Daniels LinkedIn Headline: Leading Customer Centric Transformations. Highlights: and much more Jonathan’s Contact Details: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: Gregorio Uglioni 0:04Ladies and gentlemen, thank you very much today I’m speaking with Jonathan. Very happy andContinue reading “The CXWG2020 experience & “The Customer Experience Playbook” with Jonathan Daniels – E1″

The Big Miss – How Businesses overlook the value of emotions  with Zhecho Dobrev – E99

Episode released on: 07. November 2022 The CX Goalkeeper had the great opportunity to interview Zhecho Dobrev LinkedIn Headline: Author | Customer Experience and Behavior Science Consultant & Trainer Highlights: and much more Zhecho shared these slides for your reference: Zhecho’s Contact Details: His book suggestion: Guest’s Golden Nuggets: Zhecho’s book: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcastContinue reading “The Big Miss – How Businesses overlook the value of emotions  with Zhecho Dobrev – E99”

The intersection between CX and EX with Bill Staikos – E98

Episode released on: 31. October 2022 The CX Goalkeeper had the great opportunity to interview Bill Staikos LinkedIn Headline:  Highlights: and much more Bill’s Contact Details: His book suggestion: Bill’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: Gregorio Uglioni 0:00Ladies and gentlemen, welcome to the CX goalkeeper podcast. Your host, Gregorio Uglioni, will haveContinue reading “The intersection between CX and EX with Bill Staikos – E98”

Social Selling with Timothy Hughes – E97

Episode released on: 24. October 2022 The CX Goalkeeper had the great opportunity to interview Timothy Hughes LinkedIn Headline: Should have Played Quidditch for England Highlights: and much more Tim’s book: https://www.amazon.com/-/en/Tim-Hughes/e/B01EVFQMLK/ref=aufs_dp_fta_dsk Tim’s Contact Details: His book suggestion: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: Gregorio Uglioni 0:00Ladies and gentlemen, welcome to the CXContinue reading “Social Selling with Timothy Hughes – E97”

OKR: Objectives and Key Results with Carsten Ley – E96

Episode released on: 17. October 2022 The CX Goalkeeper had the great opportunity to interview Carsten Ley LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done Highlights: and much more Guest’s Contact Details: His book suggestion: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: GregorioContinue reading “OKR: Objectives and Key Results with Carsten Ley – E96”

Be Your Team’s Hero with Adam Toporek – E95

Episode released on: 10. October 2022 The CX Goalkeeper had the great opportunity to interview Adam Toporek LinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor  Highlights: and much more Adam’s Contact Details: His book suggestion: Adam’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast Transcription: GregorioContinue reading “Be Your Team’s Hero with Adam Toporek – E95”