Episode released on: 11. September 2021 The CX Goalkeeper had the pleasure to interview Jeff Sheehan LinkedIn Headline: Customer Experience Management Consultant ✪ Aligning CX Strategy with Operating Models, Operations, and Outcomes In this episode you will learn: – Some highlights on the ECXO – The book “Customer Experience Management Field Manual” is structured inContinue reading “Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program with Jeff Sheehan – S1E39 in collaboration with the ECXO”
Category Archives: Uncategorized
Product Led Customer Success with Tue Sottrup in – E38 an ECXO Collaboration
The CX Goalkeeper had a smart discussion with Tue Sottrup LinkedIn Headline: VP CX Excellence at Dixa Chief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient andContinue reading “Product Led Customer Success with Tue Sottrup in – E38 an ECXO Collaboration”
NPS strengths, weaknesses & its future with Maurice FitzGerald – E37 – SECOND HALF
Released on: 29. August 2021 Link to the First Half of this Discussion – https://www.cxgoalkeeper.com/MauriceFitzGerald1 The CX Goalkeeper had a smart discussion with Maurice FitzGerald LinkedIn Headline: Editor in Chief – Content – OCX Cognition Editor in Chief – Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member NetContinue reading “NPS strengths, weaknesses & its future with Maurice FitzGerald – E37 – SECOND HALF”
NPS strengths, weaknesses & its future with Maurice FitzGerald – E36 – FIRST HALF
Released on: 22. August 2021 Link to the second half of this discussion – https://www.cxgoalkeeper.com/MauriceFitzGerald2 The CX Goalkeeper had a smart discussion with Maurice FitzGerald LinkedIn Headline: Editor in Chief – Content – OCX Cognition Editor in Chief – Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member NetContinue reading “NPS strengths, weaknesses & its future with Maurice FitzGerald – E36 – FIRST HALF”
Recruiting business: the first step in the employee experience with Adam Posner – E35
Release date: 16. August 2021 The CX Goalkeeper had a smart discussion with Adam Posner LinkedIn Headline (as of August 2022): Web2.5 Middle Man #Recruiting | Founder & President@ NHP Talent Group| Co-Founder@ Probably Nothing Talent | 🎙 Host@ #ThePOZcast Top Global Careers #Podcast| | #Web3 | #Marketing | #Speaker & Moderator You will learn:Continue reading “Recruiting business: the first step in the employee experience with Adam Posner – E35”
The CX infinite loop & the marriage of CX & EX with Santhakumaran A. – E34
Release date: 09. August 2021 The CX Goalkeeper had a smart discussion with Santhakumaran Atmalingam LinkedIn Headline: An Award Winning CX Specialist | Founder CX Expert Asia | Thinker 360 – Top 10 Global CX Influencer | Global Keynote Speaker | CX Awards Judge | ENGATI’s BUSINESS TRANSFORMATION-222 TOP influencers in 2022 In this episodeContinue reading “The CX infinite loop & the marriage of CX & EX with Santhakumaran A. – E34”
CX Goalkeeper with Naeem Arif – S1E33 is about CX in retail business
Release date: 02. August 2021 The CX Goalkeeper had a smart discussion with Naeem Arif LinkedIn Headline: The CustomerFirst Enabler 🌟 Forbes Business Council – “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #Accelerator #MWIT21 We discussed about: Pressure on retail business before and during COVID-19 crisis COVID-19 helpedContinue reading “CX Goalkeeper with Naeem Arif – S1E33 is about CX in retail business”
The CX status in the DACH region and about his podcast “CX-Talks” with Peter Pirner – S1E32
The CX Goalkeeper had a smart discussion with Peter Pirner LinkedIn Headliner: CX Advisor⎮Speaker⎮ CX Coach ⎮Creator & Podcast Host (CX-Talks)⎮ CX is in my DNA. I help and inspire to create better customer experiences. We discussed about: “CX Talks”, Peter’s podcast in German The development of CX in the DACH region Some tangible insightsContinue reading “The CX status in the DACH region and about his podcast “CX-Talks” with Peter Pirner – S1E32″
CX in B2B with Michael Brandt – E31 – REPLAY
The CX Goalkeeper had a smart discussion with Michael Brandt LinkedIn Headliner: Helping B2B companies improve customer retention and revenue growth | Voice of Customer | Complaint Management | Customer Journey Mapping | Keynote Speaker | Panel Moderator My learnings: There are a lot of CX trainings on the market. There is a need forContinue reading “CX in B2B with Michael Brandt – E31 – REPLAY”
“Press 1 for Nick” and Customer Service with Nick Glimsdahl – E30
The CX Goalkeeper had a smart discussion with Nick Glimsdahl Linkedin Headline: Cloud Contact Center Guide I ICMI Top 25 CX and Contact Center Thought Leader I Podcast Host My learnings: Be purposeful with your time. Podcasts add value for prospects, customers and for the host. It is a way to add value by havingContinue reading ““Press 1 for Nick” and Customer Service with Nick Glimsdahl – E30″
THE CX GOALKEEPER 