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Episode released on: 20. March 2023 The CX Goalkeeper had the great opportunity to interview Lee Houghton LinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change Teams From Just Surviving To Thriving | Host Of Business Problems Solved Podcast! Highlights: and much more Guest’s Contact Details: His book suggestion:Continue reading “Harnessing Agility for Customer Experience Success with Lee Houghton – E118 (3/3)”

Episode released on: 13. March 2023 The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe Bill’s LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David’s LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service Highlights: and much more Guests’Continue reading “Seeking The Frictionless Organization with Bill Price and David Jaffe – E117”

Episode released on: 06. March 2023 The CX Goalkeeper had the great opportunity to interview Naeem Arif LinkedIn Headline: “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets Highlights: and much more Naeem’s Contact Details: His book suggestion: Naeem’s Golden Nuggets: Something we’re doing a lot at the momentContinue reading “Harnessing Agility for CX Success with Naeem Arif – E116”

Episode released on: 27. February 2023 The CX Goalkeeper had the great opportunity to interview Olga Potaptseva LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker Highlights: and much more Olga’s Contact Details: Her book suggestion: Olga’s Golden Nuggets: #customerexperienceContinue reading “Harnessing Agility for CX Success with Olga Potaptseva – E115”

Episode released on: 13. February 2023 The CX Goalkeeper had the great opportunity to interview Mark Slatin LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans Highlights: and much more… Guest’s Contact Details: His book suggestion: Mark’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast What did we discuss? Gregorio UglioniLadies andContinue reading “Orchestrating Customer Experience in Business with Mark Slatin – E113”

Episode released on: 06. February 2023 The CX Goalkeeper had the great opportunity to interview Steven Van Belleghem LinkedIn Headline: Customer Experience Enthusiast! Global keynote speaker – bestselling author – Entrepreneur Highlights: and much more Guest’s Contact Details: His book suggestion: Guest’s Golden Nuggets: If you talk about future technologies, and you want to discuss those,Continue reading “Approaching the Metaverse with Steven Van Belleghem – E112 miniseries 3/3”

Episode released on: 30. January 2023 Click on your preferred platform to follow the podcast and get on a weekly basis the latest episodes: The CX Goalkeeper had the great opportunity to interview Anna Noakes Schulze LinkedIn Headline: Head of Community Experience @TheNTWK | Keynote Speaker | Bestselling CX Author | Top CX Influencer for 2022Continue reading “Approaching the Metaverse with Anna Noakes Schulze – E111 miniseries 2/3”

Episode released on: 23. January 2023 The CX Goalkeeper had the great opportunity to interview Pasquale Borriello LinkedIn Headline: CEO Arkage 🚀 Nüborn + W-mind + Acquisition Team 🧠 Italian CXPA Network 🎙 Engage.it Money.it #IlBernoccolo Andrea Ciulu LinkedIn Headline: 🔶Head of Creative Strategy @ Arkage Highlights: and much more… Guests’ Contact Details: Their book suggestion:Continue reading “Approaching The Metaverse miniseries 1/3 with Pasquale Borriello and Andrea Ciulu – E110”

Episode released on: 16. January 2023 The CX Goalkeeper had the great opportunity to interview James Dodkins LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 | Highlights: and much more Guest’s Contact Details: His book suggestion: Guest’s Golden Nuggets: #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast what did weContinue reading “Machine Customer with James Dodkins – E109”