Season 2021
December 2021
Nomination in the list of 222 TOP Influencers for 2022
“”exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022”
23. December 2021
Colin Shaw reshared my CX Goalkeeper Advent Calendar!
Participation to Gavin Scott’s Podcast
Customer Service Gold Dust Podcast
EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni
25. November 2021
Participation as a Speaker at the CX1 Conference (The Leading Customer Experience Event in the German-Speaking region)
It’s all about the Value-Irritant-Matrix
10. November 2021
Chair of Judges at the International Customer Experience Awards
Outstanding recognition
70 podcasts to listen to
Participation to the Coffee Talk with Ian Golding for the International Customer Experience Awards 2021
CX…OH Podcast
22. October
Lecture on Customer Experience Management at the University of Lucerne of Applied Sciences and Arts for the CAS Sales and Marketing – Prof. Nils Hafner
October 2021 – OUSTANDING RECOGNITION
No. 43 GLOBAL THOUGHT LEADER ON CUSTOMER EXPERIENCE
October 5th – CX Day – A conversation with CX Professionals in Europe (pre-recorded)
Participation to a Panel Discussion of the CXPA European Community together with 5 other guests
Moderation: Gabe Smith, CXPA
October 5th – CX Day
Moderation of a Networking Table for the CXPA Finland (Topic: Service Excellence creates ROI)
Picture: Participation to Faran Niaz’s roundtable
September 29th, 2021 – Participation to a discussion of the CCW with Spitch AG as CX Expert
Guest at the Customer Contact Week Digital
24. September 2021
Language: EN
Interview on the importance of Customer Experience for a private client
23. September 2021
Lecture at SAQ-Qulicon on Customer Experience Management, Case Study
15. September 2021
Judge at the European Customer Centricity Awards
27. August 2021 – Language: EN
Keynote speaker at the CX Senate organized by augmentrac.com
Participation to the 2nd Edition of the CXWG2021 as a member of the team CX Game Changer
Guest on the Podcast “All Things Considered CX” with the outstanding host Bob Azman
link: tbd
28. July 2021
Guest co-host on “Hafners CX Podcast”
22. July 2021
Shift CX Podcast
Genesys Cloud TV – THEMA: Aufmerksamkeit im Business Alltag (Sendung vom 25.06.2021)
Aufmerksamkeit schenken – das Sprungbrett zur CX Leadership. Mini-Interview mit Gregorio Uglioni,
Genesys Cloud TV mit Zita Langenstein – The Butler
Kundinnen und Kunden wünschen sich vor allem eines: Aufmerksamkeit. Aufmerksamkeit ist das A und O von Beziehungen, die lange blühen und Höhen und Tiefen überstehen.
24. May 2021
Interview at the Opening Ceremony CXWG 2021 as a player of the CXWG 2020
Customer Experience World Games 2021 hosted by Limetropy
7. July 2021 – Language: EN
ConneXT Live with Mark Michelson
15. June 2021
Host of “The first ACXS Digital Event” together with James Dodkins and Santhakumaran Atmalingam
May 18th 2021
Participation as a speaker to the conference Banks-IT – Transformation in to a digital ecosystem together with Prof. Dr. Andreas Dietrich
29 April 2021 – Language: EN
Speaker at the CX Community Event Europe hosted by Arcet on “the importance of recognition in enhancing CX”
25. March 2021 – Language: EN
Speaker at #CXMids. Presentation of my chapter “Service Excellence: Create a customer focussed value generating engine of your business” from the book “Customer Experience 3”
18. March 2021 – Language: IT
Speaker at CXNOW about new horizon for CX discussing about “cashback, SPID e lotteria degli scontrini”
7. January 2021 – Language: EN
Christopher Brooks invited me to his Podcast “Customer Experience Superheroes Podcast”
In particular, we spoke about overarching experiences and Service Excellence.
THE CX GOALKEEPER 