The CX Goalkeeper Podcast

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The CX Goalkeeper podcast shares SMART discussions on Customer Experience, Transformation and Leadership.

To save YOUR time and to bring YOU and YOUR business one step forward, on a weekly basis, your host, Gregorio Uglioni selects thought leaders to share cutting edge insights, actionable knowledge and tangible learnings.

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Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer CX Goalkeeper – Customer Experience, Business Transformation & Leadership

The CX Goalkeeper had the great opportunity to interview Claude SilverLinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)Highlights:0:00 Game Start00:45 Claude's Introduction01:55 Claude's values04:09 Claude ingredients for success6:20 The Role of Human Being in Business7:43 Claude's definition of her own success10:00 Where to start with employee experience14:04 Definition of Employee experience ("you are moving the ball down the field")15:49 Scoring a goal alone it's not so funny as scoring them together18:53 something Claude tried and didn't work20:30 what we are speaking about in 10 years21:15 Claude contact details22:35 Claude book suggestions23:29 Claude golden nugget… and much moreClaude Contact Details:* https://www.claudesilver.com/* https://www.linkedin.com/in/casilver/Claude's Podcast – Emotional Intelligence – stop here and subscribe her podcast!!!* https://podcasts.apple.com/us/podcast/emotional-optimism-living-in-the-silver-lining-podcast/id1441782924* https://open.spotify.com/show/3fAXOkGMiGKuYmsrJfrX5mfor more information: http://www.cxgoalkeeper.com/ClaudeSilverThank you, Claude.#cxgoalkeeper #customerexperience #podcast #leadership
  1. Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer
  2. Delivering WOW Through Service with Ryo Zsun from Zappos
  3. The Experiences of a CX Legend with Faran Niaz

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Feedback May 2021, Nils Hafner “Outstanding Podcast, listen to it”

Jonathan Daniels showing my podcast, Feedback February 2021,: “Outstanding Podcast, keep going Greg”
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