The CX Goalkeeper Podcast

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The CX Goalkeeper podcast shares SMART discussions on Customer Experience, Transformation and Leadership.

To save YOUR time and to bring YOU and YOUR business one step forward, on a weekly basis, your host, Gregorio Uglioni selects thought leaders to share cutting edge insights, actionable knowledge and tangible learnings.

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What changed and what did not change in CX with Rick Denton – Customer Experience Goals with the CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Rick DentonLinkedIn Headline: Customer Experience Transformation | 🎤Podcast Host – CX Passport🎧 | Keynote Speaker | I believe the best meals are served outside & require a passportHighlights:00:00 Game Start00:30 Rick's introduction03:00 Rick's Values05:40 What is changing and what is not changing in CX08:25 Total Voice of Customers17:40 Your Frontline knows your customers better than you21:25 The COVID excuse24:20 The Future of CX in 10 years28:14 Book Suggestion29:40 Contact details30:40 Rick Golden Nuggetand more on: http://www.cxgoalkeeper.com/RickDentonRick's Contact Details:https://www.linkedin.com/in/rickdenton/https://www.ex4cx.comwww.totalvoc.comwww.cxpassport.comThank you, Rick.#cxgoalkeeper #customerexperience #podcast #leadership #cxpassport #totalvoc