The CX Goalkeeper Podcast

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The CX Goalkeeper podcast shares SMART discussions on Customer Experience, Transformation and Leadership.

To save YOUR time and to bring YOU and YOUR business one step forward, on a weekly basis, your host, Gregorio Uglioni selects thought leaders to share cutting edge insights, actionable knowledge and tangible learnings.

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Every feedback is welcome, please DM me on Linkedin!

Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer CX Goalkeeper – Customer Experience, Business Transformation & Leadership

The CX Goalkeeper had the great opportunity to interview Claude SilverLinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)Highlights:0:00 Game Start00:45 Claude's Introduction01:55 Claude's values04:09 Claude ingredients for success6:20 The Role of Human Being in Business7:43 Claude's definition of her own success10:00 Where to start with employee experience14:04 Definition of Employee experience ("you are moving the ball down the field")15:49 Scoring a goal alone it's not so funny as scoring them together18:53 something Claude tried and didn't work20:30 what we are speaking about in 10 years21:15 Claude contact details22:35 Claude book suggestions23:29 Claude golden nugget… and much moreClaude Contact Details:**'s Podcast – Emotional Intelligence – stop here and subscribe her podcast!!!** more information: you, Claude.#cxgoalkeeper #customerexperience #podcast #leadership
  1. Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer
  2. Delivering WOW Through Service with Ryo Zsun from Zappos
  3. The Experiences of a CX Legend with Faran Niaz

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The latest episodes:

Most downloaded episodes – as of End Of February 2022:


LinkedIn, April 24. 2022

In the Charts

Vielen Dank Michael Obermeier!

LinkedIn, Michael Obermeyer, 22. April 2022

Thank you my friend, FARAN NIAZ!

thank you so much LINA KIRIAKOU!

Feedback Lina Kiriakou

add additionally:

Thank you so much for the kind feedback Anca S.

Thank you Noman Hussain Shah for your feedback!


Thank you Zarine Bedford!!!

Thank You so much KMBrennan – Kimberly

Feedback May 2021, Nils Hafner “Outstanding Podcast, listen to it”

Jonathan Daniels showing my podcast, Feedback February 2021,: “Outstanding Podcast, keep going Greg”
Vuk V. recommending my podcast
Prof. Nils Hafner suggesting my podcast
Annette Franz Newsletter – 21.07.2021
Feedback Santhakumaran Atmalingam
Rosaria Cirillo sharing my podcast on her newsletter
Maurice FitzGerald recommending The CX Goalkeeper Podcast in his
Newsletter Nr. 5
In German, Cyrill Luchsinger suggest my podcast as insider tip – 26.10.2021
Feedback – Apple Podcast
September 9th
17. September