The CX Goalkeeper Podcast

Customer Experience, Transformation and Leadership.


Please subscribe the podcast and get automatically on a weekly basis the latest episode in your repository of choice, thank you!


Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja Customer Experience Goals with the CX Goalkeeper


  • Gaining unparalleled insights, game-changing strategies, trends and best practices into the world of Customer Experience and Transformation
  • Unlocking the secrets of sustainable business growth
  • Educating and empowering professionals to achieve their full potential in the world of Human Centric Transformations and beyond.

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Please subscribe the podcast and get automatically on a weekly basis the latest episode in your repository of choice, thank you!


CX Centric are experts in building and leading Customer-Centric teams. We have established and support a global network of organisations who aim to grow through Customer Experience Management.

CXpanda is a European Customer Consultancy project. We are the first virtual library for the community of CX professionals. CXpanda makes reliable CX knowledge accessible, from basic definitions to practical case studies. All content is collated from trusted published sources and verified by the best experts in CX.

We are a Customer Experience consultancy that serves businesses in a variety of industries around the world. Olga Potaptseva, our Founding Director, and the team have over 20 years of experience in the field of Customer Experience. We can assist you in implementing your customer experience initiative in the quickest, simplest, and most effective way with our Agile CX Implementation Toolkit. 

Customer Start provides expert training and consultancy services to help businesses improve their customer service, customer experience, customer relationships, and customer voice.Our tailored solutions are designed to meet the unique needs of each organization, providing practical strategies to help businesses enhance their customer-facing operations and boost customer loyalty.By leveraging our expertise, businesses can build deeper, more meaningful relationships with their customers, delivering the exceptional service that today’s customers expect.

Awards International is the world’s premier awards event organisation and the Dream Team behind 12 prestigious awards programmes across the world. Awards International programmes have been awarded the OUTSTANDING Trust Mark from the Independent Awards Standards Council, in recognition of our commitment to integrity and fair competition.

Brought to you by Awards International, European Customer Experience Awards™ celebrates the inspiring efforts and results of CX professionals across Europe – and gives you the chance to get meaningful recognition for your work.

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