The CX Goalkeeper Podcast

The CX Goalkeeper podcast shares SMART discussions on Customer Experience, Transformation and Leadership.

To save YOUR time and to bring YOU and YOUR business one step forward, on a weekly basis, your host, Gregorio Uglioni selects thought leaders to share cutting edge insights, actionable knowledge and tangible learnings.

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Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer – CX Goalkeeper – Customer Experience, Business Transformation & Leadership

The CX Goalkeeper had the great opportunity to interview Claude SilverLinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)Highlights:0:00 Game Start00:45 Claude's Introduction01:55 Claude's values04:09 Claude ingredients for success6:20 The Role of Human Being in Business7:43 Claude's definition of her own success10:00 Where to start with employee experience14:04 Definition of Employee experience ("you are moving the ball down the field")15:49 Scoring a goal alone it's not so funny as scoring them together18:53 something Claude tried and didn't work20:30 what we are speaking about in 10 years21:15 Claude contact details22:35 Claude book suggestions23:29 Claude golden nugget… and much moreClaude Contact Details:* https://www.claudesilver.com/* https://www.linkedin.com/in/casilver/Claude's Podcast – Emotional Intelligence – stop here and subscribe her podcast!!!* https://podcasts.apple.com/us/podcast/emotional-optimism-living-in-the-silver-lining-podcast/id1441782924* https://open.spotify.com/show/3fAXOkGMiGKuYmsrJfrX5mfor more information: http://www.cxgoalkeeper.com/ClaudeSilverThank you, Claude.#cxgoalkeeper #customerexperience #podcast #leadership