Results season 2020

Year 2020 – The CX Goalkeeper Results – participation to webinars

November 17th, 2020, Language: English
Webinar:  Pisano Customer Experience Meetup Europe “Future of Customer Service – Establishing Trustworthy Relationships” 
Gregorio was invited by PISANO
October 29th, 2020, Language: EN
Webcast with Daniel Jordi for his serie The aligned leaders
June 23th, 2020, Language: English
Webinar: A successful digitalisation process in the contact centre
I speak about a solution implemented at Swisscard.
Gregorio was invited by Spitch AG
June 16th, 2020, Language: German
Webinar: Effizienzsteigerung im Call-Center durch Digitalisierung
I speak about a solution implemented at Swisscard. 
Gregorio was invited by Spitch AG

Year 2020 – The CX Goalkeeper Results

December 2nd, 2020 – Language: IT
During the session CX – Marketing hosted by Arkage for the CXPA Italy I shared my thoughts on Customer Effort Score and the Value Irritant Matrix

December 1st, 2020 – Language: EN
Gabe Smith CCXP writes an article about me as part of the serie #memberspotlight

November 27th, 2020 – Language: EN
Participation to the CEO Collaboration Day as a guest. Discussion about Customer Experience

November 19th 2020 – Language: EN
Judge at the International CX Awards 2020 in the category Digital Transformation

October 16th 2020
Language: DE
Vorlesung / Lecture: Customer Experience Management at the Hochschule Lucerne about:
– Sechs CX Kern-kompetenzen
– CX Digital

October 12th 2020
I achieved the  ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

August 21st, 2020 – Language: German
Podcast with Prof. Nils Hafner – I was the first guest ever on Hafner’s Podcast.
I speak about customer centric culture

October 12th 2020
I achieved the ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

June 9th, 2020 – Language: DE
Konferenz / Conference: Innovationen im Schweizer Banking 2020 Sprachassistenten im Kundenkontakt – wie Swisscard Services clever automatisiert.
I presented the Swisscard intent recognition solution in the contact center with Spitch AG