Highlights

Season 2022

May 2nd 2022

The Judge Club Presentation

April 12 2022

Presentation for the CXPA Switzerland

CX is a team sport: 3 tactics to win together in serving customers

April 1st 2022

Nominated Influencer to follow by the UK CX Awards 2022

March 10th 2022

Speaker at the DACH CX Community: Delight customers with effortless experiences

February 17th 2022

Celebrity Customer Experience with Jill Raff

Link to the live

3. February 2022

Interview with CX Buzz

link

10. February 2022: Interviewed by Clootrack.

Featured in: A Clootrack Thought Leadership Paper

102 Customer Experience Experts Reveal Their CX Challenges and Actions

full reports available here: Link

03. February 2022

LinkedIn Live for the Launch of the book Customer Experience 4

link

27. January 2022

Guest Speaker at the CX Summit – Link

CX is a team sport: strategies to win together in serving customer

Key Take-Aways:

  • Winning the match means scoring more goals than the competitors  
  • Everybody on the field needs to play his/her role to create long-lasting value
  • Fans inside and outside of the company are the thermometer of business success

24. January 2022

Interview with Martechvibe (Chadni U. )

Link to the full interview: Martechvibe Link

In 2022 I will be Judge at the Customer Centricity World Series 2022

Such a great honor!

Very much looking forward to this amazing event!

In 2022 I will be an Ambassador of the European Customer Experience Awards 2022

Such a great honor!

Very much looking forward to this amazing event!

Season 2021

Year 2021 – The CX Goalkeeper Results – participation to webinars

Season 2021 – The CX Goalkeeper Results

December 2021

Nomination in the list of 222 TOP Influencers for 2022

“”exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022”

Link: https://www.engati.com/blog/top-influencers

23. December 2021

Colin Shaw reshared my CX Goalkeeper Advent Calendar!

Participation to Gavin Scott’s Podcast

Customer Service Gold Dust Podcast

EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni

https://www.buzzsprout.com/1644694/9640243

25. November 2021

Participation as a Speaker at the CX1 Conference (The Leading Customer Experience Event in the German-Speaking World)

It’s all about the Value-Irritant-Matrix

17. November 2021

Podcast together with Gemseek

Link: Gemseek Podcast

10. November 2021

Chair of Judges at the International Customer Experience Awards

Outstanding recognition

70 podcasts to listen to

Participation to the Coffee Talk with Ian Golding for the International Customer Experience Awards 2021

CX…OH Podcast

Link to CX…Oh

22.10.2021

Lecture on Customer Experience Management at the University of Lucerne of Applied Sciences and Arts for the CAS Sales and Marketing – Prof. Nils Hafner

October 2021 – OUSTANDING RECOGNITION

No. 43 GLOBAL THOUGHT LEADER ON CUSTOMER EXPERIENCE

October 5th – CX Day – A conversation with CX Professionals in Europe (pre-recorded)

Participation to a Panel Discussion of the CXPA European Community together with 5 other guests

Moderation: Gabe Smith, CXPA

October 5th – CX Day

Moderation of a Networking Table for the CXPA Finland (Topic: Service Excellence creates ROI)

Picture: Participation to Faran Niaz’s roundtable

September 29th, 2021 – Participation to a discussion of the CCW with Spitch AG as CX Expert

Guest at the Customer Contact Week Digital

24. September 2021

Language: EN

Interview on the importance of Customer Experience for a private client

23. September 2021

Lecture at SAQ-Qulicon on Customer Experience Management, Case Study

https://www.saq-qualicon.ch/

15. September 2021

Judge at the European Customer Centricity Awards

15. September 2021

Judge at the European Customer Centricity Awards

https://europeancustomerawards.com/

27. August 2021 – Language: EN

Keynote speaker at the CX Senate organized by augmentrac.com

Participation to the 2nd Edition of the CXWG2021 as a member of the team CX Game Changer

Guest on the Podcast “All Things Considered CX” with the outstanding host Bob Azman

link: tbd

28. July 2021

Guest co-host on “Hafners CX Podcast”

22. July 2021

Shift CX Podcast

Genesys Cloud TV – THEMA: Aufmerksamkeit im Business Alltag (Sendung vom 25.06.2021)

Aufmerksamkeit schenken – das Sprungbrett zur CX Leadership. Mini-Interview mit Gregorio Uglioni,

Genesys Cloud TV mit Zita Langenstein – The Butler

Kundinnen und Kunden wünschen sich vor allem eines: Aufmerksamkeit. Aufmerksamkeit ist das A und O von Beziehungen, die lange blühen und Höhen und Tiefen überstehen.

https://www.genesys.com/de-de/campaign/aufmerksamkeit

24. May 2021

Interview at the Opening Ceremony CXWG 2021 as a player of the CXWG 2020

Customer Experience World Games 2021 hosted by Limetropy

8. July 2021 – Language: EN

Judge at the UKBA 2021

https://ukbizawards.com/

7. July 2021 – Language: EN

ConneXT Live with Mark Michelson

15. June 2021

Host of “The first ACXS Digital Event” together with James Dodkins and Santhakumaran Atmalingam

May 18th 2021

Participation as a speaker to the conference Banks-IT – Transformation in to a digital ecosystem together with Prof. Dr. Andreas Dietrich

17-18. May 2021

Judge at the Customer Centricity World series

https://customercentricityworldseries.com/

29 April 2021 – Language: EN

Speaker at the CX Community Event Europe hosted by Arcet on “the importance of recognition in enhancing CX”



25. March 2021 – Language: EN

Speaker at #CXMids. Presentation of my chapter “Service Excellence: Create a customer focussed value generating engine of your business” from the book “Customer Experience 3”


18. March 2021 – Language: IT

Speaker at CXNOW about new horizon for CX discussing about “cashback, SPID e lotteria degli scontrini”



7. January 2021 – Language: EN

Christopher Brooks invited me to his Podcast “Customer Experience Superheroes Podcast”

In particular, we spoke about overarching experiences and Service Excellence.



Year 2020 – The CX Goalkeeper Results – participation to webinars

November 17th, 2020, Language: English
Webinar:  Pisano Customer Experience Meetup Europe “Future of Customer Service – Establishing Trustworthy Relationships” 
Gregorio was invited by PISANO
October 29th, 2020, Language: EN
Webcast with Daniel Jordi for his serie The aligned leaders
June 23th, 2020, Language: English
Webinar: A successful digitalisation process in the contact centre
I speak about a solution implemented at Swisscard.
Gregorio was invited by Spitch AG
June 16th, 2020, Language: German
Webinar: Effizienzsteigerung im Call-Center durch Digitalisierung
I speak about a solution implemented at Swisscard. 
Gregorio was invited by Spitch AG

Season 2020 – The CX Goalkeeper Results

December 2nd, 2020 – Language: IT
During the session CX – Marketing hosted by Arkage for the CXPA Italy I shared my thoughts on Customer Effort Score and the Value Irritant Matrix

December 1st, 2020 – Language: EN
Gabe Smith CCXP writes an article about me as part of the serie #memberspotlight

November 27th, 2020 – Language: EN
Participation to the CEO Collaboration Day as a guest. Discussion about Customer Experience

November 19th 2020 – Language: EN
Judge at the International CX Awards 2020 in the category Digital Transformation

October 16th 2020
Language: DE
Vorlesung / Lecture: Customer Experience Management at the Hochschule Lucerne about:
– Sechs CX Kern-kompetenzen
– CX Digital

October 12th 2020
I achieved the  ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

August 21st, 2020 – Language: German
Podcast with Prof. Nils Hafner – I was the first guest ever on Hafner’s Podcast.
I speak about customer centric culture

October 12th 2020
I achieved the ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

June 9th, 2020 – Language: DE
Konferenz / Conference: Innovationen im Schweizer Banking 2020 Sprachassistenten im Kundenkontakt – wie Swisscard Services clever automatisiert.
I presented the Swisscard intent recognition solution in the contact center with Spitch AG