Highlights

Season 2023

Partnership with Awards International for the ECXA 2023

26. January 2023

CX Summit – Fireside Chat with Dan Gingiss

https://www.cxsummit.live/

https://www.cxsummit.live/speakers/gregorio-uglioni/

Interview with the European CX Awards Organization

“We had the pleasure of interviewing Gregorio Uglioni, CCXP for the ECXA blog. He talked about the importance of taking part in the awards, the long-term benefits of joining the programme – and the sheer strength of customer experience done well. Enjoy the read! “

https://eurocxa.com/blog/81/cx-as-sustainable-long-term-profit

Selected at ICMI 2023 Top 25 CX & Contact Center Thought Leaders

https://www.icmi.com/resources/2022/icmi-thought-leaders-2023

Selected as Top 50 Brand Ambassadors 2023 by Engati

https://www.engati.com/blog/brand-ambassadors

Season 2022

Nominated CXM STARS #10 TOP CX INFLUENCER from CXM

Nominated “Influencers to follow” from the UK Customer Experience Awards 2022

Nominated Top 10 Thought Leader by thinkers360 for Customer Experience in 2022

Nominated Top 50 Thought Leader by thinkers360 for Customer Experience in 2022

The CX GOALKEEPER PODCAST is among the 125 podcasts from THINKERS360 THOUGHT LEADERS YOU SHOULD LISTEN TO in 2023

https://www.thinkers360.com/125-podcasts-from-thinkers360-thought-leaders-you-should-listen-to-in-2023/

Nominated TOP INFLUENCER 2021 by ENGATI

The CX GOALKEEPER PODCAST is among the 70 podcasts from THINKERS360 THOUGHT LEADERS TO LISTEN TO in 2022 link

The CX GOALKEEPER PODCAST is among the 100 podcasts from THINKERS360 THOUGHT LEADERS link

7. November 2022

The First Regional CEX Conference Firestarter

https://firestarter-konferencija.rs/

12-13. September 2022

CX Leadership Forum 2022 by GCR Events – Dubai

04. October 2022

Guest on Amazing Business Radio with Shep Hyken

Winning The World Cup in Customer Experience

https://hyken.com/amazing-business-radio-show/the-link-between-soccer-football-and-customer-service/

04. October 2022

CX Day Italy

Customer Experience Strategy: Solo con la strategia, si può vincere il campionato

https://www.cxday.it/

Articolo correlato:

https://www.soiel.it/eventi/CX-DAY-Ottobre/partner-zone/customer-experience-strategy-solo-con-una-strategia-si-puo-vincere-il-campionato/

October 2022

Listed in the TOP 50 THOUGHT LEADERS ON CX 2022

15. September 2022

The Judge Club: Open Presentation

12. September 2022

CX Leadership Forum – Dubai

Keynote Speaker

June 2022

Captain at the Customer Experience World Games 2022 of the team “CX Team” representing EUROPE

22 June 2022

Panel CX1 Banking & Financial Services

Participation to a panel discussion with Andy Mura at the CX1 conference

16. June 2022

CX Coffee with Bayo Igoh – Official Start of the ECXA 2022

16. June 2022

Judge at the European Customer Experience Awards 2022

31. May 2022

Das Jahresforum für CX Design & Management – SUCCUS

Link

CX IST EIN TEAMSPIEL
3 Erfolgsstrategien, um mit Customer Service zu gewinnen

YouTube Summary – Greg – from CMM360

24. May 2022

Panel Discussion at the CX Now

Experience Management Strategy

Convergenza tra User Experience e Customer Experience.

YouTube

18. May 2022

Judge at the Customer Centricity World Series for 2 categories:

  1. Customer Centric Culture
  2. CX Professional 2022 (announcing the winners)

18. May 2022

Customer Centricity World Series

Thought Leadership: Meeting Customer Needs in 2022
& Beyond
with Diane Magers, Sowmya Murthy and Bruno Guimaraes

11. May 2022

Featured by Engati on Youtube

Youtube link

2. May 2022

The Judge Club Presentation

Football Perspective on CX

20. – 21. April 2022

Keynote Speaker at the Digital Customer Experience Series Europe

CX is a team sport: strategies to win together in serving customer

  • Winning the match means scoring more goals than the competitors 
  • Everybody on the field needs to play his/her role to create long-lasting value
  • Fans inside and outside of the company are the thermometer of business success

12. April 2022

Presentation for the CXPA Switzerland

CX is a team sport: 3 tactics to win together in serving customers

  1. April 2022

Nominated Influencer to follow by the UK CX Awards 2022

10. March2022

Speaker at the DACH CX Community: Delight customers with effortless experiences

February 17th 2022

Celebrity Customer Experience with Jill Raff

Link to the live

3. February 2022

Interview with CX Buzz

link

10. February 2022: Interviewed by Clootrack.

Featured in: A Clootrack Thought Leadership Paper

102 Customer Experience Experts Reveal Their CX Challenges and Actions

full reports available here: Link

03. February 2022

LinkedIn Live for the Launch of the book Customer Experience 4

link

27. January 2022

Guest Speaker at the CX Summit – Link

CX is a team sport: strategies to win together in serving customer

Key Take-Aways:

  • Winning the match means scoring more goals than the competitors  
  • Everybody on the field needs to play his/her role to create long-lasting value
  • Fans inside and outside of the company are the thermometer of business success

24. January 2022

Interview with Martechvibe (Chadni U. )

Link to the full interview: Martechvibe Link

In 2022 I will be Judge at the Customer Centricity World Series 2022

Such a great honor!

Very much looking forward to this amazing event!

In 2022 I will be an Ambassador of the European Customer Experience Awards 2022

Such a great honor!

Very much looking forward to this amazing event!

Season 2021

Year 2021 – The CX Goalkeeper Results – participation to webinars

Season 2021 – The CX Goalkeeper Results

December 2021

Nomination in the list of 222 TOP Influencers for 2022

“”exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022”

Link: https://www.engati.com/blog/top-influencers

23. December 2021

Colin Shaw reshared my CX Goalkeeper Advent Calendar!

Participation to Gavin Scott’s Podcast

Customer Service Gold Dust Podcast

EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni

https://www.buzzsprout.com/1644694/9640243

25. November 2021

Participation as a Speaker at the CX1 Conference (The Leading Customer Experience Event in the German-Speaking World)

It’s all about the Value-Irritant-Matrix

17. November 2021

Podcast together with Gemseek

Link: Gemseek Podcast

10. November 2021

Chair of Judges at the International Customer Experience Awards

Outstanding recognition

70 podcasts to listen to

Participation to the Coffee Talk with Ian Golding for the International Customer Experience Awards 2021

CX…OH Podcast

Link to CX…Oh

22.10.2021

Lecture on Customer Experience Management at the University of Lucerne of Applied Sciences and Arts for the CAS Sales and Marketing – Prof. Nils Hafner

October 2021 – OUSTANDING RECOGNITION

No. 43 GLOBAL THOUGHT LEADER ON CUSTOMER EXPERIENCE

October 5th – CX Day – A conversation with CX Professionals in Europe (pre-recorded)

Participation to a Panel Discussion of the CXPA European Community together with 5 other guests

Moderation: Gabe Smith, CXPA

October 5th – CX Day

Moderation of a Networking Table for the CXPA Finland (Topic: Service Excellence creates ROI)

Picture: Participation to Faran Niaz’s roundtable

September 29th, 2021 – Participation to a discussion of the CCW with Spitch AG as CX Expert

Guest at the Customer Contact Week Digital

24. September 2021

Language: EN

Interview on the importance of Customer Experience for a private client

23. September 2021

Lecture at SAQ-Qulicon on Customer Experience Management, Case Study

https://www.saq-qualicon.ch/

15. September 2021

Judge at the European Customer Centricity Awards

15. September 2021

Judge at the European Customer Centricity Awards

https://europeancustomerawards.com/

27. August 2021 – Language: EN

Keynote speaker at the CX Senate organized by augmentrac.com

Participation to the 2nd Edition of the CXWG2021 as a member of the team CX Game Changer

Guest on the Podcast “All Things Considered CX” with the outstanding host Bob Azman

link: tbd

28. July 2021

Guest co-host on “Hafners CX Podcast”

22. July 2021

Shift CX Podcast

Genesys Cloud TV – THEMA: Aufmerksamkeit im Business Alltag (Sendung vom 25.06.2021)

Aufmerksamkeit schenken – das Sprungbrett zur CX Leadership. Mini-Interview mit Gregorio Uglioni,

Genesys Cloud TV mit Zita Langenstein – The Butler

Kundinnen und Kunden wünschen sich vor allem eines: Aufmerksamkeit. Aufmerksamkeit ist das A und O von Beziehungen, die lange blühen und Höhen und Tiefen überstehen.

https://www.genesys.com/de-de/campaign/aufmerksamkeit

24. May 2021

Interview at the Opening Ceremony CXWG 2021 as a player of the CXWG 2020

Customer Experience World Games 2021 hosted by Limetropy

8. July 2021 – Language: EN

Judge at the UKBA 2021

https://ukbizawards.com/

7. July 2021 – Language: EN

ConneXT Live with Mark Michelson

15. June 2021

Host of “The first ACXS Digital Event” together with James Dodkins and Santhakumaran Atmalingam

May 18th 2021

Participation as a speaker to the conference Banks-IT – Transformation in to a digital ecosystem together with Prof. Dr. Andreas Dietrich

17-18. May 2021

Judge at the Customer Centricity World series

https://customercentricityworldseries.com/

29 April 2021 – Language: EN

Speaker at the CX Community Event Europe hosted by Arcet on “the importance of recognition in enhancing CX”



25. March 2021 – Language: EN

Speaker at #CXMids. Presentation of my chapter “Service Excellence: Create a customer focussed value generating engine of your business” from the book “Customer Experience 3”


18. March 2021 – Language: IT

Speaker at CXNOW about new horizon for CX discussing about “cashback, SPID e lotteria degli scontrini”



7. January 2021 – Language: EN

Christopher Brooks invited me to his Podcast “Customer Experience Superheroes Podcast”

In particular, we spoke about overarching experiences and Service Excellence.



Year 2020 – The CX Goalkeeper Results – participation to webinars

November 17th, 2020, Language: English
Webinar:  Pisano Customer Experience Meetup Europe “Future of Customer Service – Establishing Trustworthy Relationships” 
Gregorio was invited by PISANO
October 29th, 2020, Language: EN
Webcast with Daniel Jordi for his serie The aligned leaders
June 23th, 2020, Language: English
Webinar: A successful digitalisation process in the contact centre
I speak about a solution implemented at Swisscard.
Gregorio was invited by Spitch AG
June 16th, 2020, Language: German
Webinar: Effizienzsteigerung im Call-Center durch Digitalisierung
I speak about a solution implemented at Swisscard. 
Gregorio was invited by Spitch AG

Season 2020 – The CX Goalkeeper Results

December 2nd, 2020 – Language: IT
During the session CX – Marketing hosted by Arkage for the CXPA Italy I shared my thoughts on Customer Effort Score and the Value Irritant Matrix

December 1st, 2020 – Language: EN
Gabe Smith CCXP writes an article about me as part of the serie #memberspotlight

November 27th, 2020 – Language: EN
Participation to the CEO Collaboration Day as a guest. Discussion about Customer Experience

November 19th 2020 – Language: EN
Judge at the International CX Awards 2020 in the category Digital Transformation

October 16th 2020
Language: DE
Vorlesung / Lecture: Customer Experience Management at the Hochschule Lucerne about:
– Sechs CX Kern-kompetenzen
– CX Digital

October 12th 2020
I achieved the  ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

August 21st, 2020 – Language: German
Podcast with Prof. Nils Hafner – I was the first guest ever on Hafner’s Podcast.
I speak about customer centric culture

October 12th 2020
I achieved the ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project

June 9th, 2020 – Language: DE
Konferenz / Conference: Innovationen im Schweizer Banking 2020 Sprachassistenten im Kundenkontakt – wie Swisscard Services clever automatisiert.
I presented the Swisscard intent recognition solution in the contact center with Spitch AG


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