Season 2022
May 2nd 2022
The Judge Club Presentation
April 12 2022
Presentation for the CXPA Switzerland
CX is a team sport: 3 tactics to win together in serving customers
April 1st 2022
Nominated Influencer to follow by the UK CX Awards 2022
March 10th 2022
Speaker at the DACH CX Community: Delight customers with effortless experiences
10. February 2022: Interviewed by Clootrack.
Featured in: A Clootrack Thought Leadership Paper
102 Customer Experience Experts Reveal Their CX Challenges and Actions
full reports available here: Link
27. January 2022
Guest Speaker at the CX Summit – Link
CX is a team sport: strategies to win together in serving customer
Key Take-Aways:
- Winning the match means scoring more goals than the competitors
- Everybody on the field needs to play his/her role to create long-lasting value
- Fans inside and outside of the company are the thermometer of business success
24. January 2022
Interview with Martechvibe (Chadni U. )
Link to the full interview: Martechvibe Link
In 2022 I will be Judge at the Customer Centricity World Series 2022
Such a great honor!
Very much looking forward to this amazing event!
In 2022 I will be an Ambassador of the European Customer Experience Awards 2022
Such a great honor!
Very much looking forward to this amazing event!
Season 2021
Year 2021 – The CX Goalkeeper Results – participation to webinars
Season 2021 – The CX Goalkeeper Results
December 2021
Nomination in the list of 222 TOP Influencers for 2022
“”exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022”
23. December 2021
Colin Shaw reshared my CX Goalkeeper Advent Calendar!
Participation to Gavin Scott’s Podcast
Customer Service Gold Dust Podcast
EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni
25. November 2021
Participation as a Speaker at the CX1 Conference (The Leading Customer Experience Event in the German-Speaking World)
It’s all about the Value-Irritant-Matrix
10. November 2021
Chair of Judges at the International Customer Experience Awards
Outstanding recognition
70 podcasts to listen to
Participation to the Coffee Talk with Ian Golding for the International Customer Experience Awards 2021
CX…OH Podcast
22.10.2021
Lecture on Customer Experience Management at the University of Lucerne of Applied Sciences and Arts for the CAS Sales and Marketing – Prof. Nils Hafner
October 2021 – OUSTANDING RECOGNITION
No. 43 GLOBAL THOUGHT LEADER ON CUSTOMER EXPERIENCE
October 5th – CX Day – A conversation with CX Professionals in Europe (pre-recorded)
Participation to a Panel Discussion of the CXPA European Community together with 5 other guests
Moderation: Gabe Smith, CXPA
October 5th – CX Day
Moderation of a Networking Table for the CXPA Finland (Topic: Service Excellence creates ROI)
Picture: Participation to Faran Niaz’s roundtable
September 29th, 2021 – Participation to a discussion of the CCW with Spitch AG as CX Expert
Guest at the Customer Contact Week Digital
24. September 2021
Language: EN
Interview on the importance of Customer Experience for a private client
23. September 2021
Lecture at SAQ-Qulicon on Customer Experience Management, Case Study
15. September 2021
Judge at the European Customer Centricity Awards
15. September 2021
Judge at the European Customer Centricity Awards
27. August 2021 – Language: EN
Keynote speaker at the CX Senate organized by augmentrac.com
Participation to the 2nd Edition of the CXWG2021 as a member of the team CX Game Changer
Guest on the Podcast “All Things Considered CX” with the outstanding host Bob Azman
link: tbd
28. July 2021
Guest co-host on “Hafners CX Podcast”
22. July 2021
Shift CX Podcast
Genesys Cloud TV – THEMA: Aufmerksamkeit im Business Alltag (Sendung vom 25.06.2021)
Aufmerksamkeit schenken – das Sprungbrett zur CX Leadership. Mini-Interview mit Gregorio Uglioni,
Genesys Cloud TV mit Zita Langenstein – The Butler
Kundinnen und Kunden wünschen sich vor allem eines: Aufmerksamkeit. Aufmerksamkeit ist das A und O von Beziehungen, die lange blühen und Höhen und Tiefen überstehen.
24. May 2021
Interview at the Opening Ceremony CXWG 2021 as a player of the CXWG 2020
Customer Experience World Games 2021 hosted by Limetropy
7. July 2021 – Language: EN
ConneXT Live with Mark Michelson
15. June 2021
Host of “The first ACXS Digital Event” together with James Dodkins and Santhakumaran Atmalingam
May 18th 2021
Participation as a speaker to the conference Banks-IT – Transformation in to a digital ecosystem together with Prof. Dr. Andreas Dietrich
17-18. May 2021
Judge at the Customer Centricity World series
29 April 2021 – Language: EN
Speaker at the CX Community Event Europe hosted by Arcet on “the importance of recognition in enhancing CX”
25. March 2021 – Language: EN
Speaker at #CXMids. Presentation of my chapter “Service Excellence: Create a customer focussed value generating engine of your business” from the book “Customer Experience 3”
18. March 2021 – Language: IT
Speaker at CXNOW about new horizon for CX discussing about “cashback, SPID e lotteria degli scontrini”
7. January 2021 – Language: EN
Christopher Brooks invited me to his Podcast “Customer Experience Superheroes Podcast”
In particular, we spoke about overarching experiences and Service Excellence.
Year 2020 – The CX Goalkeeper Results – participation to webinars
Webinar: Pisano Customer Experience Meetup Europe “Future of Customer Service – Establishing Trustworthy Relationships”
Gregorio was invited by PISANO
Webcast with Daniel Jordi for his serie The aligned leaders
Webinar: A successful digitalisation process in the contact centre
I speak about a solution implemented at Swisscard.
Gregorio was invited by Spitch AG
Webinar: Effizienzsteigerung im Call-Center durch Digitalisierung
I speak about a solution implemented at Swisscard.
Gregorio was invited by Spitch AG
Season 2020 – The CX Goalkeeper Results
December 2nd, 2020 – Language: IT
During the session CX – Marketing hosted by Arkage for the CXPA Italy I shared my thoughts on Customer Effort Score and the Value Irritant Matrix
December 1st, 2020 – Language: EN
Gabe Smith CCXP writes an article about me as part of the serie #memberspotlight
November 27th, 2020 – Language: EN
Participation to the CEO Collaboration Day as a guest. Discussion about Customer Experience
November 19th 2020 – Language: EN
Judge at the International CX Awards 2020 in the category Digital Transformation
October 16th 2020
Language: DE
Vorlesung / Lecture: Customer Experience Management at the Hochschule Lucerne about:
– Sechs CX Kern-kompetenzen
– CX Digital
October 12th 2020
I achieved the ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project
August 21st, 2020 – Language: German
Podcast with Prof. Nils Hafner – I was the first guest ever on Hafner’s Podcast.
I speak about customer centric culture
October 12th 2020
I achieved the ACXS-Plus certification as first worldwide by discussing with James Dodkins a private project
June 9th, 2020 – Language: DE
Konferenz / Conference: Innovationen im Schweizer Banking 2020 Sprachassistenten im Kundenkontakt – wie Swisscard Services clever automatisiert.
I presented the Swisscard intent recognition solution in the contact center with Spitch AG
THE CX GOALKEEPER 