
Why me?
- Delivered presentations in 4 continents over the last years
- #10 TOP CX INFLUENCER 2022 (Customer Experience Magazine)
- Top 10 Thought Leaders in Customer Loyalty (thinkers360)
- TOP Influencer 2021 (Engati)
I commit to:
- Bringing to your audience world class insights
- Delivering an engaging presentation to achieve your goals
- Ensuring End-to-end service (prep, execution & after) tailored for you
Examples of already performed presentations:
How to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix
- Reducing staffing levels in contact centers and “squeezing the lemon” is a short- term measure to reduce cost, which can lead to a deterioration in customer relationships and therefore financial impact in the long term (e.g., customer churn)
- The Value Irritant Matrix helps to set the focus on value interactions from both points of view: the customer and the company – this can leapfrog how you look at your customer journeys
- Being proactive remains a game-changer to this day but customers are becoming more accustomed to and expect great, carefully thought-through proactive experiences.
- High quality service can be a key differentiator and when applied in a strategic manner creates value and reduces costs
CX is a team sport: Three tactics to control the game and score goals when servicing customers
- Play Simple And Listen To Feedback
- Trust The Team: They Will Make The Difference And Score A Lot Of Goals
- Only With Strategy You Can Win The Championship
Your Presentation
based on your needs, I will prepared a presentation which
- will engage the audience,
- will make the audience score some Customer Experience goals
- will create a multiplicator effect, as the participants will share the word of mouth about Customer Experience
I have worked with Gregorio on a few assignments now and whilst everyone can have the knowledge, he always impressed me with his drive, enthusiasm and he has been a great person to have on your team. I look forward to working on longer assignments with him as I know he has excellent experience and knowledge are both valuable assets.
Naeem Arif, CCXP, MBA, Agile

Contact me