Speaking

Why me?

• Delivered presentations in 4 continents over the last years
• #10 TOP CX INFLUENCER 2022 (Customer Experience Magazine)
• Top 10 Thought Leaders in Customer Loyalty (thinkers360)
• TOP Influencer 2021 (Engati)

I commit to:

• Bringing to your audience world class insights
• Delivering an engaging presentation to achieve your goals
• Ensuring End-to-end service (prep, execution & after) tailored for you

Examples of already performed presentations:

How to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix

• Reducing staffing levels in contact centers and “squeezing the lemon” is a short- term measure to reduce cost, which can lead to a deterioration in customer relationships and therefore financial impact in the long term (e.g., customer churn)
• The Value Irritant Matrix helps to set the focus on value interactions from both points of view: the customer and the company – this can leapfrog how you look at your customer journeys
• Being proactive remains a game-changer to this day but customers are becoming more accustomed to and expect great, carefully thought-through proactive experiences.
• High quality service can be a key differentiator and when applied in a strategic manner creates value and reduces costs 

CX is a team sport: Three tactics to control the game and score goals when servicing customers

• Play Simple And Listen To Feedback
• Trust The Team: They Will Make The Difference And Score A Lot Of Goals
• Only With Strategy You Can Win The Championship

Your Presentation

based on your needs, I will prepared a presentation which

• will engage the audience,
• will make the audience score some Customer Experience goals
• will create a multiplicator effect, as the participants will share the word of mouth about Customer Experience