Why me?

  • Delivered presentations in 4 continents over the last years
  • #10 TOP CX INFLUENCER 2022 (Customer Experience Magazine)
  • Top 10 Thought Leaders in Customer Loyalty (thinkers360)
  • TOP Influencer 2021 (Engati)

I commit to:

  • Bringing to your audience world class insights
  • Delivering an engaging presentation to achieve your goals
  • Ensuring End-to-end service (prep, execution & after) tailored for you

Examples of already performed presentations:

How to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix

  • Reducing staffing levels in contact centers and “squeezing the lemon” is a short- term measure to reduce cost, which can lead to a deterioration in customer relationships and therefore financial impact in the long term (e.g., customer churn)
  • The Value Irritant Matrix helps to set the focus on value interactions from both points of view: the customer and the company – this can leapfrog how you look at your customer journeys
  • Being proactive remains a game-changer to this day but customers are becoming more accustomed to and expect great, carefully thought-through proactive experiences.
  • High quality service can be a key differentiator and when applied in a strategic manner creates value and reduces costs 

CX is a team sport: Three tactics to control the game and score goals when servicing customers

  • Play Simple And Listen To Feedback
  • Trust The Team: They Will Make The Difference And Score A Lot Of Goals
  • Only With Strategy You Can Win The Championship

Your Presentation

based on your needs, I will prepared a presentation which

  • will engage the audience,
  • will make the audience score some Customer Experience goals
  • will create a multiplicator effect, as the participants will share the word of mouth about Customer Experience

 I have worked with Gregorio on a few assignments now and whilst everyone can have the knowledge, he always impressed me with his drive, enthusiasm and he has been a great person to have on your team. I look forward to working on longer assignments with him as I know he has excellent experience and knowledge are both valuable assets.

Naeem Arif, CCXP, MBA, Agile

Contact me

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