From August 1st until August 15th, 2021, I published a daily suggestion on CX: an article, or a podcast. It’s worth it to go through this list!
CX Goalkeeper Summer Calendar
this list is NOT sponsored. All the suggestions were personally selected
Day 1
Amazon shareholders letter 2020
J. Bezos
https://www.aboutamazon.com/news/company-news/2020-letter-to-shareholders
Day 2
How To Measure Value For Customer, April 8, THE CX CAST, E252
Maxie Schmidt, Forrester
DAY 3
Calibrating NPS across 18 countries, XM Institute, Qualtrics
Bruce Temkin, Talia Quaadgras
DAY 4
The POZCAST – Episode 155 with GaryVee
Adam Posner
Day 5
the 100th Monkey Effect in CX Transformation
Santhakumaran Atmalingam
https://www.linkedin.com/pulse/100th-monkey-effect-customer-experience-atmalingam-acxs-/
Day 6
The 8 Key Traits Of an Effective Customer Experience Leader, Customer Service Gold Dust Podcast, EP 20
Gavin Scott
Day 7
Make Customer Experience Development as Important as Product Development (2019)
Jeanne Bliss
Day 8
Necessity is the mother of customer co-creation,
Chip Bell
https://www.chipbell.com/necessity-is-the-mother-of-customer-co-creation/
Day 9
Voices of CX by Worthix, deBBie akwara – Find Your Own Expression of CX – S7E6
Mary Drumond
Day 10
Podcast Press 1 for Nick E85 & 86 –
Nick interviewing Chris Voss Negotiation Coach & Bestselling Author “Never Split The Difference”, CEO The Black Swan Group, Ltd
Nick Glimsdahl
Day 11
CX Punk Chat – Ian Golding’s Interview
Federico Cesconi
Day 12
How to Do CX When You’re Not Made of Sugar: True Stories of German CX
Anna Noakes Schulze
https://www.linkedin.com/pulse/how-do-cx-when-youre-made-sugar-true-stories-german-noakes-schulze/
Day 13
Fireside chats without the fires – Season 2: Episode 21 – CX Quality Management with Marc Karschies
Paul Catherall and Neal Topf
Day 14
Introduction to The 12 Building Blocks of Service Culture
Ron Kaufman
https://ronkaufman.com/blog/introduction-12-building-blocks-service-culture/
Day 15
CX transformation: How to recognize opportunities for change
Rebecca Brown
https://cxm.co.uk/cx-transformation-how-to-recognize-opportuniti
THE CX GOALKEEPER 