CX Goalkeeper Summer Calendar 2021

From August 1st until August 15th, 2021, I published a daily suggestion on CX: an article, or a podcast. It’s worth it to go through this list!

CX Goalkeeper Summer Calendar

this list is NOT sponsored. All the suggestions were personally selected

Day 1

Amazon shareholders letter 2020

J. Bezos

https://www.aboutamazon.com/news/company-news/2020-letter-to-shareholders

Day 2

How To Measure Value For Customer, April 8, THE CX CAST, E252

Maxie Schmidt, Forrester

DAY 3

Calibrating NPS across 18 countries, XM Institute, Qualtrics

Bruce Temkin, Talia Quaadgras

DAY 4

The POZCAST – Episode 155 with GaryVee

Adam Posner

Day 5

the 100th Monkey Effect in CX Transformation

Santhakumaran Atmalingam

https://www.linkedin.com/pulse/100th-monkey-effect-customer-experience-atmalingam-acxs-/

Day 6

The 8 Key Traits Of an Effective Customer Experience Leader, Customer Service Gold Dust Podcast, EP 20

Gavin Scott

Day 7

Make Customer Experience Development as Important as Product Development (2019)

Jeanne Bliss

Day 8

Necessity is the mother of customer co-creation,

Chip Bell

https://www.chipbell.com/necessity-is-the-mother-of-customer-co-creation/


Day 9

Voices of CX by Worthix, deBBie akwara – Find Your Own Expression of CX – S7E6

Mary Drumond

Day 10

Podcast Press 1 for Nick E85 & 86 – 
Nick interviewing Chris Voss
Negotiation Coach & Bestselling Author “Never Split The Difference”, CEO The Black Swan Group, Ltd

Nick Glimsdahl

https://press1fornick.com/chris-voss/

Day 11

CX Punk Chat – Ian Golding’s Interview

Federico Cesconi

Day 12

How to Do CX When You’re Not Made of Sugar: True Stories of German CX

Anna Noakes Schulze

https://www.linkedin.com/pulse/how-do-cx-when-youre-made-sugar-true-stories-german-noakes-schulze/

Day 13

Fireside chats without the fires – Season 2: Episode 21 – CX Quality Management with Marc Karschies

Paul Catherall and Neal Topf

Day 14

Introduction to The 12 Building Blocks of Service Culture

Ron Kaufman

https://ronkaufman.com/blog/introduction-12-building-blocks-service-culture/


Day 15

CX transformation: How to recognize opportunities for change

Rebecca Brown

https://cxm.co.uk/cx-transformation-how-to-recognize-opportuniti