Release date: 3rd January 2021 The CX Goalkeeper had a smart discussion with Dr. Heike Wiegand. Heike speaks about her view on digitization and customer experience in the insurance practice. Additionally she shares her thoughts on the future of the consulting business. Thank you Heike – it was a great pleasure! #customerexperience #employeeexperience #digitization #leadershipContinue reading “(REPLAY) CX & digitization in the insurance business and in consulting – E2 with Dr. Heike Wiegand”
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THE CX GOALKEEPER 