cx – THE CX GOALKEEPER

Inside Your Customer’s Imagination – E57 with Chip Bell – 2nd Half

Release date: 17. January 2022 Link to the first half: http://www.cxgoalkeeper.com/Chip-Bell Click on your preferred platform and follow the podcast: The CX Goalkeeper had a smart discussion with Chip Bell Chip Bell is a World-Renowned Authority On Customer Loyalty And Service Innovation The discussion was split in 2 episodes. This is the second one. InContinue reading “Inside Your Customer’s Imagination – E57 with Chip Bell – 2nd Half”

(REPLAY) CX & digitization in the insurance business and in consulting – E2 with Dr. Heike Wiegand

Release date: 3rd January 2021 The CX Goalkeeper had a smart discussion with Dr. Heike Wiegand. Heike speaks about her view on digitization and customer experience in the insurance practice. Additionally she shares her thoughts on the future of the consulting business. Thank you Heike – it was a great pleasure! #customerexperience #employeeexperience #digitization #leadershipContinue reading “(REPLAY) CX & digitization in the insurance business and in consulting – E2 with Dr. Heike Wiegand”