Episode: 158
Released on: December 25th, 2023
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 – Insights from the CX All Stars – THE CX GOALKEEPER – Transformation, Customer Experience, and Leadership Goals
Introduction:
The CX Goalkeeper Podcast’s Holiday Season episode, hosted by Gregorio Uglioni, features a panel of CX experts reflecting on 2023 and sharing their visions for 2024.
The Guests
– Rob Dwyer
– Dennis Wakabayashi
– Claire Boscq
– Paul Banks
– Rick Denton
– Stacy Sherman and
– Nate Brown
Follow them to get great insights on human centricity and how to achieve tangible results!
The Episode
Discussions range from enhancing agent experiences to the integration of AI in CX. Key themes include empathy, community building, and evolving customer expectations.
Every guest shared his/her Learnings from 2023 and his/her Predictions for 2024, it’s worth it to tune in and learn about the different perspectives.
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THE CX GOALKEEPER 