Episode released on: May 6., 2024
Episode number: 178
RIDICULOUSLY EASY TO DO BUSINESS WITH – David Avrin – THE CX GOALKEEPER – Transformation, Customer Experience, and Leadership Goals
Introduction
In this episode, I had the privilege of speaking with David Avrin, a distinguished keynote speaker and consultant, well-recognized for his profound insights into customer experience and business strategy. The discussion focused on the crucial aspects of making businesses easy to work with, which David articulates brilliantly through his expertise and extensive experience. This blog post delves into the wealth of knowledge shared in the podcast, highlighting key takeaways that can transform how businesses interact with their customers.
Short Description of the Guest
One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David’s insights have been featured in thousands of media outlets around the world. He is also the author of five books including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back), and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.
https://www.instagram.com/therealdavidavrin
https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw
https://www.linkedin.com/in/davidavrin
https://www.facebook.com/DavidAvrinFans
A Deep Dive into the episode
During the podcast, David provided invaluable insights into adapting business models to meet modern customer expectations. Below, we outline the structure of our conversation, key learnings, standout quotes, and the invaluable golden nugget of wisdom he shared.
Chapters:
00:00 Game Start
01:22 Introduction of David Avrin
03:05 Why Businesses Need to Adapt
06:20 Strategies for Becoming Preferable to Customers
09:58 Future Trends in Customer Experience
13:04 David Avrin’s Personal Customer Experience Stories
17:28 Q&A with David Avrin
23:38 Proactive Customer Service Examples
26:29 Looking Ahead: The Future of Customer Experience
Top 3 Key Learnings:
- The Evolution of Customer Expectations: Businesses must swiftly adapt to changing consumer behaviors to stay relevant and competitive.
- Balancing Digital and Human Interactions: It’s essential to strike the right balance between using technological advancements and maintaining personal customer interactions.
- Future-Proofing Strategies: Companies should continuously innovate to reduce customer friction and enhance the overall customer experience.
The 3 Best Quotes:
- “What we say about ourselves is not unimportant, but it’s less important today than what other people say about us.” – David Avrin
- “You can’t be just good enough at a better price point; you have to be preferable.” – David Avrin
- “If we can make it ridiculously easy to do business with us, we’re going to stand out.” – David Avrin
Golden Nugget:
In response to my question about how companies should adapt to changing customer expectations over the last 10 years, David emphasized, “Companies are always adapting. You adapt or you die.” This golden nugget encapsulates the dynamic nature of consumer markets and the imperative for businesses to evolve continually to meet and exceed expectations.
Conclusion:
This episode of the CX Goalkeeper Podcast with David Avrin is a treasure trove of insights for anyone interested in elevating their business’s customer experience. David’s expertise and actionable advice provide clear pathways for organizations looking to be more customer-centric and competitive in today’s fast-paced market.
We appreciate your feedback and would love to hear your thoughts on this episode. Share your comments directly on the podcast pages, and engage with us to help shape future content. Thank you for reading, and don’t miss out on this enriching episode!
#cxgoalkeeper #businesstransformation #leadership #customerexperience #podcast
Keywords:
customer experience, David Avrin, business innovation, customer engagement strategies, future-proofing business, digital transformation in business, reducing customer friction, customer service excellence, balancing technology and humanity, CX leadership, CX Goalkeeper Podcast, improving business accessibility, customer expectations, business strategy insights, competitive market differentiation
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