Episode released on: May 6., 2024Episode number: 178 Introduction In this episode, I had the privilege of speaking with David Avrin, a distinguished keynote speaker and consultant, well-recognized for his profound insights into customer experience and business strategy. The discussion focused on the crucial aspects of making businesses easy to work with, which David articulatesContinue reading “RIDICULOUSLY EASY TO DO BUSINESS WITH – David Avrin”
Tag Archives: CX Goalkeeper Podcast
Transforming Childcare – Design Insights from Barbara Van Duin
Episode released on: April 29, 2024Episode number: 176 Introduction In the ever-evolving world of customer experience, it’s crucial to address the specific needs of each sector. The latest episode of the CX Goalkeeper Podcast features an insightful conversation with Barbara Van Duin, a seasoned service designer focused on the childcare industry. Barbara brings a wealthContinue reading “Transforming Childcare – Design Insights from Barbara Van Duin”
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
Episode released on: April 22, 2024Episode number: 175 Introduction: In the latest enthralling episode of the CX Goalkeeper Podcast, host Gregorio Uglioni invites Neil Greenwood, a seasoned expert in healthcare and customer experience, to discuss the vital topic of enhancing the blood donation experience. This episode not only sheds light on the pivotal aspects ofContinue reading “Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey”
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
Episode released on: April 8th, 2024Episode number: 173 Introduction The CX Goalkeeper Podcast recently had the privilege of hosting Dr. Joerg Storm, a luminary in the field of Artificial Intelligence (AI), offering a profound dive into AI’s impact on leadership, future trends, and how businesses can harness this technology for strategic advantage. This episode isContinue reading “How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership”
From Humanity to Impact: How To Care for People and Work Together Successfully with Qaalfa Dibeehi
Episode released on: April 1st, 2024Episode number: 172 Introduction In an era where customer experience (CX) is the battleground for differentiation, the CX Goalkeeper Podcast brings you thought-provoking discussions with the luminaries of the industry. This episode features an in-depth conversation with Qaalfa Dibeehi, a beacon in the realms of CX, leadership, and sustainability. Dibeehi’sContinue reading “From Humanity to Impact: How To Care for People and Work Together Successfully with Qaalfa Dibeehi”
Katrin J. Yuan’s Blueprint for Tomorrow’s Executives
Episode released on: March 18th, 2024Episode number: 170 In this insightful episode of the CX Goalkeeper Podcast, Greg Uglioni welcomes Katrin Yuan, a renowned expert in AI, IoT, and board leadership, offering a deep dive into the evolving landscape of digital transformation and leadership. Katrin, with her extensive experience across boards in Switzerland and Germany,Continue reading “Katrin J. Yuan’s Blueprint for Tomorrow’s Executives”
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
In Episode 169 of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a profound conversation with Stacy Sherman about transforming customer experience and leadership. The episode delves into Stacy’s commitment to doing customer experience right, the importance of humanizing businesses, and the vital role of leadership in fostering a positive culture. They explore Stacy’s insights on improving employee engagement, her journey from corporate roles to entrepreneurship, and the significance of maintaining well-being amidst professional challenges. Stacy emphasizes the power of pausing for personal and professional growth, sharing her experiences and strategies for success in customer experience and beyond.
Putting Customers First: Gabriela Ciupitu’s Secrets to Winning Hearts
Episode released on: March 4th, 2024Episode number: 168 In the latest episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages with Gabriela Ciupitu, a trailblazer in the customer experience (CX) sphere, to explore the evolution of CX in Romania and its impact on global markets. This blog post delves into the episode’s rich dialogue,Continue reading “Putting Customers First: Gabriela Ciupitu’s Secrets to Winning Hearts”
The Art of Customer Experience Design with Beppe De Vincenti
Episode released: 12. February 2024Episode number: 165 Introduction: In the latest episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an enlightening conversation with Beppe De Vincenti, a luminary in the world of customer experience (CX) and human-centered design. This episode is a treasure trove for professionals in CX, digital, customer service, and seniorContinue reading “The Art of Customer Experience Design with Beppe De Vincenti”
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
Episode released on: January 23rd, 2024Episode number: 162 Introduction: Welcome to a fascinating episode of the CX Goalkeeper Podcast, where we delve into the transformative power of AI in enhancing customer experience. Our latest episode features an insightful conversation with Alyona Medelyan, CEO of Thematic, who brings a wealth of knowledge in natural language processingContinue reading “Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI”
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