Episode released on: September 18th, 2023 Introduction: Today’s episode is exceptional as we delve into the critical role of leadership in shaping exceptional customer experiences. I had the honor of engaging in a thought-provoking conversation with Diane Magers, a luminary in both the Customer Experience (CX) and leadership domains. Diane’s extensive background and insights offerContinue reading “Recalibrating Leadership for the Infinite Game with Diane Magers – E144”
Tag Archives: empathy
Unleashing the Power of Experience Management with Bruce Temkin – E 136
Episode released on 24. July 2027 Introduction It was an absolute pleasure to have Bruce Temkin, one of the founders of customer experience and a leading figure in the field, on the CX Goalkeeper Podcast. Bruce’s vast experience and insights into customer experience, transformation, and leadership are truly inspiring. Bruce currently leads the Qualtrics XMContinue reading “Unleashing the Power of Experience Management with Bruce Temkin – E 136”
THE CX GOALKEEPER 