Episode released on: 07. August 2023 Introduction In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni welcomes Federico Cesconi, the CEO and co-founder of Sandsiv+. The discussion revolves around the transformative power of technology in enhancing customer experience, with a particular focus on the potential of artificial intelligence (AI) and machine learning. AContinue reading “Revolutionizing Customer Experience with AI with Federico Cesconi – E138”
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Mastering Digital Transformation with Marcus Köhnlein – E137
Episode released on: 31. July 2023 Introduction In the recent episode of the CX Goalkeeper Podcast, Gregorio Uglioni engaged in an insightful discussion with Marcus Köhnlein, a seasoned expert in digital transformation and customer experience. The conversation traversed the landscape of digital transformation, its profound impact on customer experience, and the leadership required to steerContinue reading “Mastering Digital Transformation with Marcus Köhnlein – E137”