Innovation – THE CX GOALKEEPER

Why Everyone Should Listen: SuviLindfors on Future-Proofing Businesses

Episode released on: March 25th, 2024 Episode number: E171 Introduction: Welcome to a transformative episode of the CX Goalkeeper Podcast, where we deep dive into the future of customer experience through the lens of Voice of the Customer (VoC) technologies. In this episode, host Gregorio Uglioni is joined by Suvi Lindfors, a seasoned expert withContinue reading “Why Everyone Should Listen: SuviLindfors on Future-Proofing Businesses”

The Experiences of a CX Legend with Peter Pirner – E147

Episode released on: October 9., 2023 Introduction: In this riveting episode of the CX Goalkeeper Podcast, host Gregorio Uglioni sits down with a stalwart of the Customer Experience (CX) realm, Peter Pirner. Renowned for his extensive expertise and contributions to the field, Peter brings a treasure trove of insights to the table. With a richContinue reading “The Experiences of a CX Legend with Peter Pirner – E147”

Unpacking the real impact of Corporate Social Responsibility and Leadership with Bob Azman – E 143

Episode released on: September 11th, 2023 Introduction: Hello, esteemed leaders and transformation enthusiasts! Welcome back to another episode of the CX Goalkeeper Podcast, where we unravel the intricacies of transformation, leadership, and the ever-evolving world of Customer Experience. In today’s episode, we have the privilege of hosting Bob Azman, a luminary in the realm ofContinue reading “Unpacking the real impact of Corporate Social Responsibility and Leadership with Bob Azman – E 143”

Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience – E141

Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold – E139

Revolutionizing Customer Experience with AI with Federico Cesconi – E138

Episode released on: 07. August 2023 Introduction In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni welcomes Federico Cesconi, the CEO and co-founder of Sandsiv+. The discussion revolves around the transformative power of technology in enhancing customer experience, with a particular focus on the potential of artificial intelligence (AI) and machine learning. AContinue reading “Revolutionizing Customer Experience with AI with Federico Cesconi – E138”

Mastering Digital Transformation with Marcus Köhnlein – E137

Episode released on: 31. July 2023 Introduction In the recent episode of the CX Goalkeeper Podcast, Gregorio Uglioni engaged in an insightful discussion with Marcus Köhnlein, a seasoned expert in digital transformation and customer experience. The conversation traversed the landscape of digital transformation, its profound impact on customer experience, and the leadership required to steerContinue reading “Mastering Digital Transformation with Marcus Köhnlein – E137”