Change Management – THE CX GOALKEEPER

Pioneering Customer Experience Leadership: Karl Sharicz’s Journey – E151

Episode released on: November 6th, 2023 Introduction Welcome to another enlightening episode of the CX Goalkeeper Podcast, where we dissect the ins and outs of customer experience transformation and leadership. In this episode, we sit down with Karl Sharicz, a seasoned CX professional, to navigate through his storied career and extract valuable insights that areContinue reading “Pioneering Customer Experience Leadership: Karl Sharicz’s Journey – E151”

The Experiences of a CX Legend with Peter Pirner – E147

Episode released on: October 9., 2023 Introduction: In this riveting episode of the CX Goalkeeper Podcast, host Gregorio Uglioni sits down with a stalwart of the Customer Experience (CX) realm, Peter Pirner. Renowned for his extensive expertise and contributions to the field, Peter brings a treasure trove of insights to the table. With a richContinue reading “The Experiences of a CX Legend with Peter Pirner – E147”

Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience – E141

Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold – E139

Revolutionizing Customer Experience with AI with Federico Cesconi – E138

Episode released on: 07. August 2023 Introduction In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni welcomes Federico Cesconi, the CEO and co-founder of Sandsiv+. The discussion revolves around the transformative power of technology in enhancing customer experience, with a particular focus on the potential of artificial intelligence (AI) and machine learning. AContinue reading “Revolutionizing Customer Experience with AI with Federico Cesconi – E138”

Mastering Digital Transformation with Marcus Köhnlein – E137

Episode released on: 31. July 2023 Introduction In the recent episode of the CX Goalkeeper Podcast, Gregorio Uglioni engaged in an insightful discussion with Marcus Köhnlein, a seasoned expert in digital transformation and customer experience. The conversation traversed the landscape of digital transformation, its profound impact on customer experience, and the leadership required to steerContinue reading “Mastering Digital Transformation with Marcus Köhnlein – E137”