Episode released on: April 15, 2024Episode number: 174 Introduction In the latest episode of the CX Goalkeeper Podcast, host Gregorio Uglioni invites Antonio Grasso, a seasoned expert in digital transformation and the author of “Post Digital Society.” This conversation delves into the intricate relationship between technological advancement and societal change. For anyone interested in understandingContinue reading “Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution – Antonio Grasso”
Tag Archives: customer experience leadership
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
In Episode 169 of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a profound conversation with Stacy Sherman about transforming customer experience and leadership. The episode delves into Stacy’s commitment to doing customer experience right, the importance of humanizing businesses, and the vital role of leadership in fostering a positive culture. They explore Stacy’s insights on improving employee engagement, her journey from corporate roles to entrepreneurship, and the significance of maintaining well-being amidst professional challenges. Stacy emphasizes the power of pausing for personal and professional growth, sharing her experiences and strategies for success in customer experience and beyond.
THE CX GOALKEEPER 