Episode released on: January 29th, 2023Episode number: 163 Introduction: Welcome to the latest episode of the CX Goalkeeper Podcast, where we explore the frontiers of customer experience (CX) through the lens of technology and leadership. In this episode, we delve into the transformative role of Artificial Intelligence (AI) in CX with our esteemed guest, AshishContinue reading “Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia”
Tag Archives: Digital Transformation in CX
Reflecting on 2023 and Excelling in 2024 – A year of CX with the CXPA Switzerland
The guests, including Michael Grund, Barbara Van Duin, Yukka Hekanaho, Anne-Laure Vaudan, and Beppe De Vincenti, share their insights on customer experience (CX) trends, challenges, and learnings from the year 2023. Topics discussed include the integration of AI in customer experience, the importance of human-centered design, and the need for companies to focus on customer needs rather than just technology. The episode emphasizes the ongoing evolution of customer experience management and the significance of aligning business strategy with customer needs.
THE CX GOALKEEPER 