Episode released on: April 1st, 2024Episode number: 172 Introduction In an era where customer experience (CX) is the battleground for differentiation, the CX Goalkeeper Podcast brings you thought-provoking discussions with the luminaries of the industry. This episode features an in-depth conversation with Qaalfa Dibeehi, a beacon in the realms of CX, leadership, and sustainability. Dibeehi’sContinue reading “From Humanity to Impact: How To Care for People and Work Together Successfully with Qaalfa Dibeehi”
Tag Archives: CX Innovation
Putting Customers First: Gabriela Ciupitu’s Secrets to Winning Hearts
Episode released on: March 4th, 2024Episode number: 168 In the latest episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages with Gabriela Ciupitu, a trailblazer in the customer experience (CX) sphere, to explore the evolution of CX in Romania and its impact on global markets. This blog post delves into the episode’s rich dialogue,Continue reading “Putting Customers First: Gabriela Ciupitu’s Secrets to Winning Hearts”
Simplification at the Core: Lou Carbone on Refining Business Strategies
Episode released: February, 26th 2024Episode number: 167 In the ever-evolving landscape of customer experience (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. Episode 167 is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in the field ofContinue reading “Simplification at the Core: Lou Carbone on Refining Business Strategies”
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi
Episode released on: February, 19th 2024Episode number: 166 Introduction: In the rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. The CX Goalkeeper Podcast, your go-to source for insights into transformation, leadership, and customer experience, delves deep into this topic in Episode 166. Hosted by Gregorio Uglioni, thisContinue reading “Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi”
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia
Episode released on: January 29th, 2023Episode number: 163 Introduction: Welcome to the latest episode of the CX Goalkeeper Podcast, where we explore the frontiers of customer experience (CX) through the lens of technology and leadership. In this episode, we delve into the transformative role of Artificial Intelligence (AI) in CX with our esteemed guest, AshishContinue reading “Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia”
The Experiences of a Customer Experience Legend with Alex Mead
Episode Number: 160Released on: January 8., 2024 Introduction: In the ever-evolving realm of customer experience (CX), it is crucial to stay abreast of the perspectives that are reshaping this industry. The CX Goalkeeper Podcast has consistently been at the forefront of this endeavor, offering valuable insights from industry leaders. In our latest episode, we hadContinue reading “The Experiences of a Customer Experience Legend with Alex Mead”
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic – E155
Episode released on: December 4th, 2023 Introduction Welcome to another insightful episode of the CX Goalkeeper Podcast, where we dive into the realms of customer experience, transformation, and leadership. In this episode, we had the privilege of hosting Zarina Pasalic, a distinguished figure in the field of digital customer experience in B2B. About the Guest:Continue reading “Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic – E155”
Leading with Data and Harnessing AI with Jim Iyoob
Episode released on: November 27th, 2023 Introduction In the latest episode of the CX Goalkeeper Podcast, we delve into the fascinating world of data-driven decision-making and the transformative power of artificial intelligence (AI) with our esteemed guest, Jim Iyoob. This episode offers a deep dive into how AI and data analytics are revolutionizing customer experienceContinue reading “Leading with Data and Harnessing AI with Jim Iyoob”
Distilling the essence of the CX World Games with Christopher Brooks
Episode released on: November 20, 2023 Introduction Welcome to the latest blog post where we delve into the enlightening conversation with Chris Brooks on the CX Goalkeeper Podcast. This episode, titled “Distilling the Essence of CX: The CX World Games with Chris Brooks,” offers valuable insights into customer experience (CX) transformation and leadership. “Because IContinue reading “Distilling the essence of the CX World Games with Christopher Brooks”
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