Episode Number: 160Released on: January 8., 2024 Introduction: In the ever-evolving realm of customer experience (CX), it is crucial to stay abreast of the perspectives that are reshaping this industry. The CX Goalkeeper Podcast has consistently been at the forefront of this endeavor, offering valuable insights from industry leaders. In our latest episode, we hadContinue reading “The Experiences of a Customer Experience Legend with Alex Mead”
Tag Archives: CX Professional Development
Reflecting on 2023 and Excelling in 2024 – A year of CX with the CXPA Switzerland
The guests, including Michael Grund, Barbara Van Duin, Yukka Hekanaho, Anne-Laure Vaudan, and Beppe De Vincenti, share their insights on customer experience (CX) trends, challenges, and learnings from the year 2023. Topics discussed include the integration of AI in customer experience, the importance of human-centered design, and the need for companies to focus on customer needs rather than just technology. The episode emphasizes the ongoing evolution of customer experience management and the significance of aligning business strategy with customer needs.
THE CX GOALKEEPER 